AutoNation USA Katy
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Untrustworthy oil change tech
Written byon 10/24/2019
The staff was nice but service was slow. The guy who serviced my car is untrustworthy. He stated 6 quarts of oil was used when I ALWAYS use 5. As long as I have had this vehicle, it has always been 5. The payment guy did not charge me for the extra quart and gave me a future car wash for my troubles. They made good on it but it still makes me uncomfortable that the service tech is a [non-permissible content removed]
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Sofia Peters on 10/29/2019
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at AutoNation USA Katy take our reviews very seriously. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (855) 534-1362. We hope to hear from you.
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