AutoNation USA Katy
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A true nightmare
Written byon 12/28/2019
The vehicle I purchased had problems, and they were unable to resolve them. Supposedly a 5 day warranty, but according to dealer the time spent in their shop is included in this! I returned vehicle, but they've kept my trade and not paid me for it. My trade is for sale on their website, but they have not paid off my loan balance, so I am getting collection calls on that. I have no vehicle, and the entire experience has been a total nightmare!
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
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System Administrator on 01/02/2020
Dealer Response
Hi Rebecca, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (855) 534-1362 to discuss what we can do to help.
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