AutoNation USA Katy
Dealership Service Review
I left my 2013 F-150 with the Collision center for 2 weeks for them to repair scratches to the left side of the truck. The total repair was near 3.5K. I picked up my vehicle and it was worse than when I took it in. The decal had numerous bubbles in it. I was told give it a day in the sun and they would go away. its been a week and they're still there. My question is why didn't you put it in the sun prior to me picking it up? There were still scratches on the left side in addition to a few spots where something was baked under the paint. There was a fist-sized spot on the front left panel where they either over sprayed, or just forgot to spray. The shiny plastic panels in-between the driver and passenger door had some spot in it where it looked like it was burned into the coating. As I walk around the Truck, on the right side there were scratches and scuffs that looked as though someone lightly sanded it in places. Mud and dirt was also left inside the vehicle on the drivers side. I showed all of this to the Body Shop manager, because truly NO amount of QUALITY ASSURANCE was completed on my Truck and whatever work they did do was a sham. He told me to bring it in and they would perform the level of work that should've been done in the first place. So once I receive the truck back and if everything is good, I'll update the rating. Either way, I should've never had to tell them about all of this after having my vehicle for 2 weeks and after 3.5K later. Hopefully they fix this the correct way and everything blends in correctly since there's issues on both sides now.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No