David McDavid Honda of Frisco
Customer Reviews of David McDavid Honda of Frisco
Review type:
James Brown great sales person
by Robert Cardenas on 01/02/2025
I recently had the pleasure of working with James Brown, a car salesman at McDavid's Honda of Frisco, and I cannot recommend him enough! In my many years of buying cars, I have never met a salesperson as knowledgeable and dedicated as… James. He took the time to walk me through all the available options, helping me find the perfect vehicle to meet my specific goals. His expertise and patience made the entire process seamless, from selecting the right model to walking me through the final paperwork. James truly went above and beyond to ensure I had a smooth, stress-free experience. If you're considering a new Honda, trust me, you want to ask for James Brown, he'll make your car-buying experience exceptional!
Thank you again for taking the time to let us know how we did!
184 reviews
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Amazing service and great price
by nancye1 on 04/11/2013updated 06/15/2025I went to this dealership in March 2012 to try to get my son into car. I ended up with a great deal for my son on a lease and had such a great experience that I went back in November 2012 to get a Honda for myself. My salesman was Darren S.… and he was fantastic! He was never pushy but instead was incredibly helpful, answering all my questions no matter how silly they might have seemed. he was patient and helped me throughout the process. Now I wouldn't go anywhere else and I will always ask for Darren. He made the whole process actually simple and fun. and the whole atmosphere of the dealership was very relaxed and comfortable. I wouldn't hesitate to recommend this dealership to anyone looking for their next vehicle!David McDavid Honda of Frisco
by kent_p_texas on 11/05/2013updated 06/15/2025I purchased a new Honda Pilot from Honda of Frisco and Jesse G. last week and the experience was incredible. I submitted an email, immediately received a response, I spoke with Jesse G. over the phone, and within 10 minutes he not only had… the vehicle I was considering but he had a better option available. They had sold 5 of the 6 vehicles that met my requirements that morning and I planned to go forward with purchasing a different brand from a different dealership. Jesse recognized I was a returning customer and immediately took steps to ensure we stayed a customer. He matched the deal I was looking for and when I arrived at the dealership the vehicle was waiting at the entrance. The entire process from initiation to driving off the lot took less than two hours. The customer service surpassed that of luxury brands and dealers we have purchased from in the past. The service and post sale follow up has been fantastic. Many thanks to Jesse and the entire Honda of Frisco team. You have set the bar very high.[violative content deleted]
by sparky65 on 05/29/2011updated 06/15/2025Got a quote from Sales guy for Accord LXP. Went in to purchase and then the lies started...total waste of time. Never will buy from this place.Incredible service and help
by ykattan on 02/03/2014updated 06/15/2025Sam and Jeremy at David McDavid were incredible. I found myself in a pickle and both were incredibly attentive to the situation and got me in the car I wanted at a great deal! For the first time ever buying a car - I felt that my best… interest was taken into account. If you need to buy a car don't go anywhere else. David McDavid is great!!!!! Don't forget to ask for Sam S. - honest and will work hard for you!Thank you for taking the time to leave us feedback about your experience buying a car with us! Im thrilled to hear we were able to get you such a good deal and Sam and Jeremy were so attentive to your needs! This is exactly the kind of customer service we want everyone to experience while they visit us at David McDavid Honda Frisco. Thank you for your business! Please let us know if we can do anything to assist you again in the future. Best wishes, Sonia Heredia, General Manager
Awesome experience!
by C_Fox on 10/15/2013updated 06/15/2025Just bought a brand new Odyssey from David McDavid and I couldn't be happier with the service I received. Everyone I worked with was friendly and polite and made the whole process very easy. I would recommend anyone in the DFW area buy… their next vehicle from McDavid. Not only was the service fantastic, they had the best price by far.2 Car Honda Family
by cburnett on 05/18/2011updated 06/15/2025Our experience was 5 Star all the way. From the very beginning email to delivery of our new Accord. We rate Stephen Wolak a 10 Star salesman. From the very first email inquiry to final delivery customer service, drive out price of the… Accord and follow up have been incredible. We will definitely contact Stephen when we are ready for another Honda. Everyone at the dealership was very accommodating and offered great customer service. From the gentleman that greeted us at the front door, the receptionist and every other person we came in contact with. Great job David McDavid.(no) quality of service
by buyer102 on 05/30/2011updated 06/15/2025I've always known that you need to confirm with a dealer before assuming any online posting is still available. And So I did, I called them and went through the loops on the phone to get the information I needed then asked if the car was… available and he repeatedly said many times that it was. What was even more infuriating was that the salesman referenced many other online posting and said that those were sold and kept repeating that the one I was asking about was definitely available. And even gave me all the details about it and any damages on the car. I was very upset to go to the dealership 30 minutes later to find out from the manager that the car was "sold" 3 days ago...sure....and then he followed with I have many other cars though. The last thing I do on earth is to ever buy a car from a business that just bold faced lied to me about something to get me in the door to sell me another product. I understand if I was stupid enough to just go in there without calling and confirming, but the fact that I did call and it still happened...is ridiculous. will never buy a car from this dealership ever, even if my life depended on it.Simply Excellent
by Yedalla on 03/17/2014updated 06/15/2025I reached out to Mike (Service Advisor) in couple of emails, he is very prompt in guiding and he also made sure he is available when I arrived and made sure everything went smooth and I was out of the place in less than hour. Simply… excellent Service..Kudos to Michael.Great Experience at McDavid Honda
by rosieoneal on 08/05/2013updated 06/15/2025My experience at McDavid Honda was excellent. I recently purchased a Honda Fit and my salesman was Jesse G. I had gone to another dealership and they literally would not give me my keys back until I had a deal with them. That tactic made me… very uncomfortable. When I went to McDavid Frisco Jesse was very courteous and very professional and also gave me a great deal for my budget. He was honest and polite. I had already changed to having my old Honda serviced there and now my experience is complete because I will not be purchasing my next new Honda at David McDavid Honda in Frisco and will definitely use Jesse again.customer service still exists
by chris_prosper on 04/28/2011updated 06/15/2025I sent in an internet request for information on the CR-Z and within 5 minutes Aaron called me. I told him my wife and I would be there in about 30 minutes and were interested in either the blue or the black, and maybe the Nav option. When… we arrived, he had already pulled up to the front two CR-Z's: a blue with Nav and a black without... so we could experience the both. My purpose for finally choosing to purchase was my car being trashed in a recent hail storm. To help work the deal, Rob - finance director - was involved and even texted and talked with me over the phone well into the evening to help make the deal come together. Customer Service is a lost art in today's marketplace... McDavid is working diligently to keep it alive.David McDavid Frisco Best Dealership in the US
by dealership3 on 02/25/2014updated 06/15/2025David McDavid Honda Frisco is without a doubt hands down the BEST car dealership in Texas. Rob T. the General Manager is totally awesome and truly the best salesman that I have ever dealt with. We brought our car in after the lease was up… to buy it out. And he suggest getting a used car instead. We got a 2 year new car for $100.00 less in the payment with an extended warranty. It was an awesome deal as if our family member was negotiating it for us. I trusted him explicitly with picking out the best car. And he truly had our BEST interest at heart. The David McDavid Frisco family is where I will buy all of my future cars and they will always be a Honda. Some people don't leave home with Amex, I don't leave home without Rob T.'s cell phone number. Put your trusts and your money for a new car in this dealership and I guarantee you will not be sorry! I very satisfied customer. Jill Thank you Rob T. for being you and all you do!!! You made our year!Thank you so much for taking the time to leave us your feedback. We are so happy to hear about how great your experience was with us! Customer satisfaction is our top priority and we truly want to build relationship for life. Thank you for your business. Please let us know when we can be of assistance to you again. Best, Sonia Heredia, General Manager
We love Nick R.!
by SE_Davis on 10/07/2013updated 06/15/2025Nick was awesome, we will be going back to him for all future car purchases. We have never had a salesman spend such quality time with us and truly listened to our needs and budget. He did not come off as a typical salesman, we really did… walk out with an amazing deal that he fought to get us. I will admit we were very picky and changed our minds a few times on what we wanted, not once did he act frustrated with us nor did he try to persuade or rush our decision. I wish all of my previous car purchases could have gone this smoothly. No complaints about the dealership itself, the management team was great to work with as well. Our new Accord is exactly what we wanted!Not satisfied
by zaheeraziz on 05/02/2011updated 06/15/2025This is my 3rd Honda or Acura lease (1 MDX 2011, 1 MDX 2007 and 1 Civic 2011). I have never felt that I have been tricked by Sales or Finance from Honda Financing except this time. I had spoken at length with JP(Sales manager at McDavid of… Frisco). His prompt calling me back proved that you do care about customer service but it was little too late. He did offer perks to make me happy but I thought that I will not sell my feelings for these perks and Honda and your dealership should hear what has happened. 1- Repeatedly for a week I had negotiatied with Stephan Voluk that I will pay 0 down and 35 payments of 199 per month. I even confirmed that before I left my house. Well your tricky sales specialist/manager came out with 0 down and 36 payments and story of loosing money on the car. I still felt that I am getting a good deal after waisting an hour drive during a work day and took the deal. 2- Remoteless Key entry is I think where I was tricked by your team. Steven brought Valet key (which obviously did not have the remote key). I am not a savy car person and did not realize that the 2011 car would not have remote to unlock. Steven on our test drive mentioned twice that you would use your remote to get in and lock. Only after the sale is done, papers were signed he came out with two set of keys obviously without the remote. I showed my frustration but what can be done. He said Oh I forgot as well that this does not have the remote (Seriously, a sales person not knowing is a shame on product knowledge). JP tried to offer me installation if possible but it turned out that it is not possible. He offered me Mats and environemtal protection to get a good survey but as I said I plan to not sell my feelings for 100 dollar perks. Thanks Zaheer AzizAbove and Beyond Service Excellence
by Frisco_CJ on 03/14/2014updated 06/15/2025Timmy T. was my service representative. When he found out my warranty was not going to cover my repair, he and his service manager reached out to Honda (the manufacturer) and convinced them to cover 80% of my repairs, saving me almost… $3,000. The work was done in a timely manner and my car is driving better than ever. I highly recommend this dealership for service and integrity!Thank you for taking the time to leave us your feedback. I am so happy Timmy took such great care of you while your vehicle was in our service department. Please let us know when we can be of assistance to you again. Best wishes, Sonia Heredia, General Manager
Customer Friendly
by rich188 on 04/13/2013updated 06/15/2025I enjoyed working with Mark L. and how he is as a sales person. I have been around a lot of car sales people and he's not your average or typical salesman. He's very friendly, helpful and willing to do what it takes to get you a great deal.… Thanks Mark!!Very helpful people
by as10 on 07/12/2011updated 06/15/2025Had no experience before as this is 1st car I ever bought! I checked with Edmunds.com beforehand and the price the sales person (Mr. Lou Brockman) quoted was not more than the market price. I had outside financing but at the last moment… there was some problem to transfer the money on time; so they provided me with a better financing. It took me a long time to close the deal but it was not their fault. I have been to other dealers (David McDavid at Irving and John Eagle Honda) after making appointments with particular agents; they were not even willing to show a car! DMD at Frisco people are extremely professional and they will somehow take care of yourself. No matter how much you are aware of the dealer or even if you know someone at the place, always ask for quotes via Edmunds. com or any online siltes; otherwise you will probably not get the best price possible.Excellence in Service
by pj510 on 08/13/2013updated 06/15/2025Review: I recently moved to north Texas - via my Honda Accord - and needed to bring the car in for service when a quirky noise sounded off every morning. I had noticed David McDavid Honda of Frisco as I was passing by their (very… conveniently located) venue on the 121 Tollway and decided to call for an appointment and their assistance. I was cordially greeted and invited by their manager, Matt, to bring my car over a.s.a.p. That was remarkable since it was already 2:00 PM and almost 100° here in the Dallas-Ft. Worth region! I did so and was greeted very nicely by the team at the Service Department and Brannon S. was assigned to my car's care. He was fantastic. Brannon is an excellent listener and his knowledge and interpretation of my imitation of a VTC Actuator trying to "wake up" was on the nose! (If it hasn't been done already, someone should put together a video of the car engine imitations customers make and contrast that with the final diagnosis.) Brannon had the Manager, Matt, come out and join us as we were talking about the problem, and Matt, again, was very gracious and comprehensive in his understanding of engine functions and possible malfunctions. It was agreed to leave the car overnight for a cold start inspection and then a B Service the next morning. Brannon took me on a tour of the facilities and I was impressed with not only the showroom and awards, but the consideration that went into the design of the customer reception/waiting area: everything anyone would need to productively and happily occupy the hour or two that it might take for car repairs - including computer stations and a small theatre with children's videos. Then Brannon took me to the work floor with all the cars, technicians and tools flying - but not a speck of dirt! That was the best I've ever seen - and only the third dealership I've known in 30 years who even dared to let customers see the work space. Brannon also arranged for the shuttle to take me home and to bring me back the next morning. Both of the shuttle drivers were wonderful gentlemen and safe drivers. It was a delight to meet them. Brannon, Matt and the technician gave my car a cold start exam later that night, found the problem and the car was repaired and ready for me to pick up by 10:30 AM. At check out, Brannon expedited the process and the lady (Michelle?) who processed my check was gracious and prompt. The cost was absolutely appropriate for all the work done on my car and the services rendered for my convenience. The car has been running perfectly for a week. I am very thankful and completely satisfied with the service and personal consideration given me by EVERYONE at McDavid Honda.New car in 3 hours
by Shafkat_Dhaka on 04/22/2014updated 06/15/2025I went to this dealership to look at a 2014 CR-V. The sales consultant, "Sharouz", was really helpful and friendly. I drove 4 different ones multiple times before settling on the one I liked. He worked with us to find the right car and… mostly getting us a good price to close the deal. I have bought new cars before and I have good ideas of how pushy they can be, but this dealership wasn't doing that much.Thank you for the 5 star review. I am so glad that Sharouz was able to get you such a great deal on your new 2014 CR-V. Customer satisfaction is our top priority so to hear this kind of feedback makes us very proud. Thank you for your business. Please let us know when we can be of assistance to you again in the future. Best wishes, Sonia Heredia, General Manager
Great experience
by FrankNTX on 04/29/2014updated 06/15/2025My wife and I bought a Honda Odyssey EX-L RES on 4/28/14 from David McDavid - and our experience could not have been better. We worked with Pooya T. in Fleet Services. His attitude was positive, not pushy, always helpful. He was focused on… helping us get what we wanted at the right price for my family. I highly recommend Pooya and the team at David McDavid.Great Service!
by kasey329 on 08/16/2013updated 06/15/2025I stopped by David McDavid Honda of Frisco to discuss with a representative which options were available and would fit me best in relation to the leased Honda I currently had that was well over the mileage cap and had concern regarding a… few other things. I was connected with a sales rep, Mr. Lou B. Mr. B. professionally reviewed all of my problems at hand, provided me the options that would be and were currently available to me. Most importantly, Mr. B. was not the "typical salesman" that tries to push you into buying/leasing a vehicle. He gave me the time to think over my options and spent much of his time trying to provide me a deal that I deemed was acceptable. In the end, Mr. B. got me out of my lease and into a new lease at almost the same payments. He worked with me diligently and was extremely patient. He called me the very next day to make sure that I was a completely satisfied customer and addressed the one additional question. I would recommend Mr. B. to any and all that are looking into getting a Honda.Very honest and easy
by nptubbs on 11/14/2013updated 06/15/2025Very easy process...everything that was discussed was 100% accurate...even though I was one of several people waiting to complete paperwork, etc., I was treated as if I was the most important person there by every person with whom I spoke.
About our dealership
Amenities
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Express Service
- Customer Lounge Area
Languages Spoken (7)
- English
- Russian
- Arabic
- Chinese
Hi, thank you for taking the time to rate us! You really made our day today.
by System Administrator on 01/06/2025