David McDavid Honda of Frisco

First a little prior service experience: In Feb. of '07 my wife and I took our 97 civic in to David McDavid Honda of Frisco for a routine oil change. We pick it up and stapled to the receipt is a handwritten checklist of things they noticed on the car. I couldn't even make out what half of the stuff said. Some things were fine, some needed future attention. but since I couldn't read it, I didn't know what was what. Our service rep never bothered to tell us or go over any of it with us, we even called and he never even returned our call. We complain to the customer service rep who called us for a phone survey, and still hear nothing back. Now fast forward to this month (Dec 07) after having another couple of routine oil changes in the months between we take the car in for another routine oil change. The car had no visible oil leak. The service rep calls and says they have found some things that need to be repaired totaling $1000. The oil pan needed to be replaced and also the distributor housing. I'm a reasonable man I said that's fine and agree to the repairs, it is an old car after all. So they make the repairs and I pick up the car and drive it to work in the morning and it's leaking so badly that I can smell burning oil through the vents. I park it at 8:30 and at noon there is a spot of oil the size of a dinner plate. I take it back that evening and the next day they call and say that it was just residual oil that was spilled on the engine during the oil change and that they cleaned it up and it's fine except for a small leak from the rear main seal. A leak so small that I was advised by both the service rep and the technician that it didn't need to be repaired anytime soon. They informed me that in the 5 hours they had the car it had only dripped one drop. The residual oil line that they gave me was total BS. There is no way some spilled oil would leave a large spot over and over. But, rather than argue about that I left it alone and hoped that it was fixed. I pick up the car, drive it home and park it for a couple of days and it's still leaking a pretty good amount. I drive it to work, park it, and it leaves a spot about 7 in in diameter in 4 hours. I call back explain what I noticed and they say that I'll have to have the rear main seal replaced to the tune of about $800, and they were arguing and saying that they told us about this before (see above). But they didn't! The service rep never returned my call in Feb. So, basically the service rep either lied to me by saying the repair was unnecessary or has absolutely no clue what is going on. I take the car in with no visible oil leaks, they perform some repairs, and the car is now leaking A LOT. They keep telling me that all of the sudden the rear main seal is leaking much worse and it's all just a coincidence. I refuse to believe this is a coincidence. They have obviously messed something up but refuse to admit it. The service reps and the service dept managers we absolutely no help and mostly argued with me and couldn't comprehend why I would be suspicious. They haven't even attempted to try to make me happy as a customer or offer any solutions other than charging me around $800 to replace the rear main seal. The only choice that I had left was to call the general manager. (I'll update when I hear back from him). We currently own 2 hondas and live in the Frisco area, but I will happily make the drive to Richardson and take them to Lute Riley Honda. I have nothing but great things to say about my experiences at Lute Riley. David McDavid has lost another customer (with 2 hondas) and I hope others will read this and think twice about going to McDavid for repairs.