Crest INFINITI
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Customer Reviews of Crest INFINITI
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Deceitful pricing
by Christy on 07/24/2024I wasted my time with deceitful pricing and optional upgrades that wer being forced onto the car sale. I went to purchase a car and additional stuff was added to price that I asked for it to be removed. I clearly stated I didn't… want CREST pkg added and still they insisted. BEWARE OF CREST PKG ( car washes, tint, paint protects. ) . Sell cars honestly and not costly extras that people don't want or need.A total inconvenience
by Crawford on 04/07/2024’ve worked in the automotive industry over 20 years, purchased numerous vehicles from franchise dealers & mom/pop. This was by far the worse car buying experience. We had been working w|Daniel Kanu, submitted all documents requested, get to… the dealership March 29 around 3pm and didn’t leave until after 10pm. (Loan still not secured, as the lien holder was requesting 3 months statements) Daniel let us leave with the vehicle, as we caught a Lyft there thinking all was good! We drove the car an entire week, connected Daniel with my w/my husband’s employer and was told everything was okay,they had everything needed. Daniel proceeds to tell us come in today (April 6) for signatures. After waiting over an hr, Daniel calls us into the office to say the bank was requesting an additional $2000 down! We paid $1500 down March 29, also purchase insurance. Sum: after speaking with Tim Walker, we discovered no additional money was needed, the bank just needed more financial info, which Daniel could’ve have mentioned. He had us drive from Dallas to Frisco with personal belongings In the car, assuming we were there just to sign. Tim and the finance manager tried their best to work in the deal but we eventually had to leave the car until. My complaint is not the info the lien holder is requesting. It’s the inconvenience of time , effort and embarrassment. Crest is a luxury car dealer & every customer should receive honest & exceptional service.Thank you for your feedback about your recent experience. We sincerely apologize for the frustration and inconvenience you encountered during your car purchase process. We understand your disappointment, especially considering your extensive experience in the automotive industry. We take your concerns seriously. We are committed to providing exceptional service to all our customers. We understand the negative impact this experience has had on you. Please contact Tim Key at tkey@vtaig.com at your earliest convenience. We sincerely apologize again for the disappointment and hope to have the opportunity to demonstrate the exceptional service you deserve in the future.
Superb Service & Excellent Experience
by felipe_tejas on 06/02/2018I have been working with DJ since before the 2019 QX50 came out. Hes been patiently waiting for my to come around and has been literally the best dealer person Ive ever worked with. He was patient, understanding, honest, and so helpful.… They understand the vehicle I wanted and worked hard to get me the exact QX50 I wanted. Not many dealerships will work on a customer for over 4 months! I was very impressed with the sales managers and finance office. Very transparent and straight forward. Crest Infiniti earned my repeat business for sure!Lots of pressure
by hotrod5 on 10/27/2014Went in for a test drive only. After several hours I drove out with a new car. I could have kicked myself for folding under the pressure. After signing all the papers it was another 2 hours until I could leave. This is what I hate about… buying a car. This QX60 has had a lot of repair issues, but the dealership has really tried to fix the problems. They also will valet my car to and from my home which made me give in and buy it. I might have bought this very vehicle in the end, but the buying process left me feeling foolish.Great Dealer
by bpal on 10/17/2014Tux is a great Sales Manager, he constantly worked on find the right vehicle for me. I was very specific with the exterior and interior color, drive train, packages and he found just the right one for me in a great price.lost my business
by photeg on 08/31/2010I was contacting all three Infiniti dealships looking for a specific G37 sedan. Crest responded immediately with a quote and the communication was great, so I came in to look at the car and numbers. This is where everything went… downhill. Since they could get the car I really wanted, we spent most of the time "talking me into" one of the cars they did have in inventory. Once I finally gave in, we started talking about the price. Right away they started with my biggest pet peeves; dealer installed options that raise the price (and I don't need), the "four-box" price sheet, and the "let me take this to my manager" game. The salesman was slightly annoying, would not answer my direct questions about the price of the car, but kept focusing on the monthly payment, and finally got his "manager" to talk price directly with me. We never could agree on the payments I wanted and was even ask, "What makes you think you can get those payments on a $42,000 car?" I never felt good about the experience, nor the car they were try to push on me, so I went to Sewell and get everything I wanted.Great Experience
by deerhoundjulie on 07/25/2010I have purchased 2 Infiniti's from Crest and I have found the staff to be very helpful. I bought my second car over the internet. The best part of the experience was the "delivery" of my car. My sales guy walked me to a room where a… "delivery professional" went over all of the features of my car. He set up my phone and all of my navigation settings. I have been for service after and have always been treated very well.Good Experience at Crest
by xenadu on 03/02/2009My E46 BMW M3 was totaled while parked and unoccupied. I was very sad to see it go, but that put me in the market for a new vehicle. I saw some negative reviews for Crest on the internet, but I decided to check them out anyway and I'm… glad I did. Don't always believe everything you read online, verify it for yourself. I had a great sales experience, Caleb was knowledgeable about the vehicle and answered almost all my questions. The one or two times I asked something he didn't know, instead of making up some BS he researched it for me to get the right answer. Sales process was normal for car dealers, but not sleazy or underhanded. I spent a half our or so doing the back-and-forth game with the sales manager to get a final price, but I never felt like I was being pressured into a deal I didn't want or lied to in any way. Just do your research beforehand, start low, and give a little when they give a little and you should be able to arrive at good price - Crest will definitely 'deal'. Finance department was overloaded that day so I ended up waiting two hours after the sale to complete the paperwork, but that was the only negative in the experience. I came in with approval from my credit union already, but it turned out that Crest was a processor for my CU so they did the paperwork on-site with a minimum of hassle. The finance lady did offer me all the typical dealer "extras" like warranties, service plans, etc but when I said no thanks she didn't pressure me any further.Boy was I suckered
by at6007bpt on 02/06/2009Please...read the reviews and believe them. It will happen to you. I went into buy a new 2008 FX35. Naturally they didn't have the car I wanted but "they could get it". We negotiated a deal with the understanding of what was on the car.… I made it clear I wanted it fully loaded with all of the accessories and LoJack. The first offer sheet came out and was rejected due to cost, then they worked up a second one. They confirmed everything was on the car, "including the roof rack and cross bars." I agreed on the car. The next working day, late afternoon, my salesman calls and tells me the car we negotiated on was sold but they could get me the identical car in a different color. I went to the dealer, agreed on the new colors and again confirmed everything was on the car. I went to finance to sign the papers and they finance manager tries to sell me LoJack. I tell him it's on the car already... but no. Seems it was on the first car but not on the one I bought. No one told me the deal had changed. That's a $798 loss. Then I go to pick up the car three days later and there's no roof rack. The salesman tells me that was on the first car but not the second. Again, he tells me "they told me." Well, I may be dumb but I am not stupid. Yes, I fell for the bait and switch and took an overall $1500 loss in the sale. So the moral is, DON'T buy at Crest, especially from their internet sales. If you are foolish enough to buy here, get EVERYTHING in writing and don't leave without getting a copy of everything you signed or what is placed in front of you as "an offer", put in your folder... and none of the "yes, it's on the car". Put it in writing. Oh yeah. Don't shake their hands when you leave unless you count your fingers.They charged me an extra $100 bucks to have my car transported from Cali to TX. These guys are in the business of selling cars. They know full well about the charges that Infiniti charges them but decide to screw over the customer when an opportunity arises.
Slightly Better Than Your Typical Dealer
by 2007g35 on 08/02/2008I bought my brand new 2007 G35 at Crest. Went through the typical dealership shenanigans - they tried to sell me stuff I did not want and did not need, sat me down with their [violative content deleted] like all dealers do. I came… equipped with my own financing from my credit union to their dismay. The bright side of Crest, is that everytime I have gone in for service they have quoted me the less expensive service option first (I know the more expensive options). They have always made arrangements for me to have a loaner G35 at no charge. They have always had my car done when they said they would. They have always been nice.Everything I had Feared...
by i2qwk4u on 04/20/2008After the multiple month search by my "salesman" for a pre-owned M35 Sport with Navigation, we got a call one day that they had found the car of our dreams. Only problem was it was an M45 - which we were excited about because we were told… it would still be within our price range.Test drive revealed a few items that were missing, which we were assured would be given to us quickly during our negotiations with the "salesman". Then we found the first lie - the car was not the price they told us prior to coming for the test drive. We eventually agreed and even financed with their company as they were matching what my Credit Union was offering. We take the car for the weekend and return it Monday morning to have the UVI done and to certify for the 100k mile warranty we had requested. The following weekend began my calls as to where my new car was as we had already traded in our FX35 - which they sold prior to us even taking possession of the new car. No one could give me any information as to where my car was and kept sending me back to the incompetent salesman who told me over and over he would find out what was going on and call me back. More lies. Eventually the car was found and we took possession, two weeks after we signed the papers and +120 miles of use. I got several stories to explain the delays and why I was still missing all of the items that were conditions of the sale. More lies. After two more weeks I began filing complaints with the dealership and Nissan North America regarding the items which were missing. One day later - amazing things started happening! The missing parts started arriving at the dealership and were sort of promptly put on the vehicle. The lies were really quite amazing and flowed effortlessly out of everyone's mouth I spoke to at Crest. Fast forward to our first service visit - 90 minutes later the oil has been changed, their inspections marked and the car washed along with some strange man signing off on the paperwork. I had to ask why my forms had been whited out, after I had to ask if my car was going to be done because I needed to leave. Apparently after another gentleman thought they had said his name he signed and paid for my car to realize his was not parked outside. This was all corrected with some white out and then put on the shelf - no one ever thinking to look for the owner of the car that was almost passed off to a stranger. Combine this with the constant harrasment by the service department that my wife is going to have the paint rubbed off the car from washing it too frequently (she has it washed at the dealer weekly as that was something we paid for) along with my amazing purchase experience and I would tell anyone who is even looking at going to Crest to run, run far. We love the car - the M45 is an amazing vehicle - but don't ever expect a-n-y-t-h-i-n-g from Crest of Dallas.These people are bottom feeders. Avoid at all costs. If you would like to pay more for a Nissan Versa buying experience, try Crust for your "high-end" luxury car.
Not a reliable dealer
by infi_user on 02/05/2008I purchased a brand new infiniti fx35 from the dealership and when it was delivered to me it had one less key FOB with it. Since I had to move out of town I was told that to purchase a new one on my own which costs around $350 and get it… reimbursed from the dealer. I did the same and its been 2 yrs since and even after umpteen number of calls I have yet to eceive my check. I would recommend other dealers in the area vis a vis this one. Also, after your purchase there is no turn around from the dealership. Just to give an FYI here that I was sold the SUV with the knowledge that it played MP3 by default which I didnt check before and realised it didnt.Call the dealership customer service department and also file a complaint with them over the internet. Also, file a complaint with Nissan North America regarding the money owed to you. I had the same issue as you, except I refused to front the money for the FOB and I was missing multiple other items as well. Very quickly after I filed complaints things began to happen. Crest hopes to rob you in any way they can - from what I have seen this frequently involves getting your money, sending you out the door and promising to deliver at a later date. I'm sure they save a lot of money from all of the people that give up hope after they ignore you a few dozen times.
Good experience
by adamw81 on 11/30/2007Good buying experience, be prepared to get quotes from both Crest and Sewell for the best deal, as they are in a bit of a price war (I ended up getting a car with tech pkg for the same price as without as they did not have the exact car I… wanted w/out nav and Sewell did). Once the verbal deal was reached everything was very easy and smooth to complete the transaction with no changes from what I agreed to verbally with the salesman.Time consuming and frustrating experience
by rflumerfelt on 11/18/2007updated 11/28/2007It took me 2 1/2 hrs. to get through the process of test driving and waiting on our salesperson, who was constantly disappearing. When I got to negotiating the lease, the Initial offer was so insulting I left. I honestly can't calculate… how they arrived at 1250$/mo for a QX with an MSRP of 55K with 1,000$ down. All that I can assume is that they were hitting me hard on every part of the equation (full MSRP, high interest rate, and very low residual value). I understand that this was their initial offer, but it was so far from anything competitive I was insulted. I didn't want to waste another 2 hrs getting to a decent price. Bottom line... when I am buying a 55k car, I don't expect to have to deal with low-end sales tactics and have my time wasted.I agree the initial offer was almost insulting; however, I got a great deal in the end. I would highly recommend dealing over the phone and getting quotes from all 3 Dallas dealers (Crest, Sewell, Grubs) and coming to a deal prior to going to the dealership. I test drove at Crest and negotiated afterwards for about 30 min before leaving and using that as a starting point for dealing with all three dealers over the phone. Once I started talking to everyone on the phone, took about an hour total to end up with a great deal.
Couldn't be happier
by Phil1361 on 06/07/2013updated 06/19/2025My first impression of Ritchie was that he was honest and that he was going to help me to get the car that I want. I trusted him immediately which gave me confidence in the entire buying process.Low Pressure, friendly sales process
by g37s_driver on 06/22/2012updated 06/19/2025My salesperson (Benny) is one of the best I've ever dealt with. He was helpful, knowledgable, and (believe it or not) caring. Although he clearly asked for my business and wanted to sell me a car, I always felt as though he had my best… interest at heart. He never pushed me to make a decision before I was ready. Further, now that I've got my car, he's still very happy to answer questions and provide assistance. In fact, after having my car for around a month, he called on his own accord just to ensure I'm still loving it (which I am). While the Crest facilities leave something to be desired (I understand they're planning to build a new facility soon, though), my experience with Benny outshines any such shortcomings.Price Quote -2011 G37 Convertible
by denny0711 on 07/03/2011updated 06/19/2025This was the worst experience of the 3 Infiniti dealerships from which I asked for and received quotes. Salesman's quote was way above the competition, and just did not get warm and fuzzies with this guy. Continued to hound me even after… I told him we were too far apart to even further discuss a deal. I should have known better...several years ago tried to deal on a used car there, and encountered same type of 'pressure' on a 'bad deal'. Not a good experience at all.Review Removed
by michealr1 on 05/28/2012updated 06/19/2025RemovedA very shady dealer, please stay away
by raynge2000 on 10/01/2012updated 06/19/2025First off these guys are very aggressive when it comes to sales. They offered me a very insulting value for the trade and when I offered the same type of offer to their new vehicle they almost got offended. I feel like they need to treat… the customer as a customer and really understand the market. I ended up buying my infiniti at another dealer in Euless as the experience was a whole lot smoother, I basically signed the contract within 30 minutes after my test drive, Vs it took me 2 hours to get to the exact same deal with Crest. Folks, just spend the time to go to Euless and thank Edmunds for their terrific website.Great people
by txmomof4boys on 03/16/2014updated 06/19/2025This dealership is everything it says it is. If you have a problem, let them know and they will take care of it immediately! Everyone there gives 110%.
About our dealership
Since we first opened our doors 25 years ago, Crest INFINITI has earned a strong reputation as a top-notch Dallas-area INFINITI dealer. Dedicated to providing our customers with true value and unparalleled customer service, Crest INFINITI has become one of the leading Texas INFINITI dealerships. Quite simply, we are committed to making sure each and every customer is treated with the highest level of respect and courtesy. At Crest INFINITI, we consider our customers to be our family, and as such, we strive to provide the utmost in customer care.
As a respected Texas INFINITI dealer, we believe our success is credited to not only our focus on the customer, but also to our focus on community. As long time members of the greater Dallas community, Crest INFINITI looks to help better our local neighborhoods through involvement in several prominent organizations, such as the American Heart Association, Emmitt Smith Charities and the Wounded Warrior Foundation.
What sets us apart
As long time members of the greater Dallas community, Crest INFINITI looks to help better our local neighborhoods through involvement in several prominent organizations.
The expert team at Crest INFINITI is committed to caring for your vehicle for as long as you own it. We have state-of-the-art service facilities and use the latest diagnostics to maintain and repair your INFINITI vehicle.
Amenities
- Complimentary Drinks
- Complimentary Coffee
- Shuttle Service
- Complimentary Car Wash
- Cable Television
Languages Spoken (2)
- English
- Spanish
We're sorry to hear about your experience and appreciate your feedback. We strive for transparent and honest sales practices, and your comments will help us improve. Please reach out to Tim Key at tkey@vtaig.com so we can address your concerns directly and work towards a resolution. Thank you for bringing this to our attention.
by Crest INFINITI on 07/29/2024