Crest INFINITI

’ve worked in the automotive industry over 20 years, purchased numerous vehicles from franchise dealers & mom/pop. This was by far the worse car buying experience. We had been working w|Daniel Kanu, submitted all documents requested, get to the dealership March 29 around 3pm and didn’t leave until after 10pm. (Loan still not secured, as the lien holder was requesting 3 months statements) Daniel let us leave with the vehicle, as we caught a Lyft there thinking all was good! We drove the car an entire week, connected Daniel with my w/my husband’s employer and was told everything was okay,they had everything needed. Daniel proceeds to tell us come in today (April 6) for signatures. After waiting over an hr, Daniel calls us into the office to say the bank was requesting an additional $2000 down! We paid $1500 down March 29, also purchase insurance. Sum: after speaking with Tim Walker, we discovered no additional money was needed, the bank just needed more financial info, which Daniel could’ve have mentioned. He had us drive from Dallas to Frisco with personal belongings In the car, assuming we were there just to sign. Tim and the finance manager tried their best to work in the deal but we eventually had to leave the car until. My complaint is not the info the lien holder is requesting. It’s the inconvenience of time , effort and embarrassment. Crest is a luxury car dealer & every customer should receive honest & exceptional service.