Crest INFINITI

After the multiple month search by my "salesman" for a pre-owned M35 Sport with Navigation, we got a call one day that they had found the car of our dreams. Only problem was it was an M45 - which we were excited about because we were told it would still be within our price range.Test drive revealed a few items that were missing, which we were assured would be given to us quickly during our negotiations with the "salesman". Then we found the first lie - the car was not the price they told us prior to coming for the test drive. We eventually agreed and even financed with their company as they were matching what my Credit Union was offering. We take the car for the weekend and return it Monday morning to have the UVI done and to certify for the 100k mile warranty we had requested. The following weekend began my calls as to where my new car was as we had already traded in our FX35 - which they sold prior to us even taking possession of the new car. No one could give me any information as to where my car was and kept sending me back to the incompetent salesman who told me over and over he would find out what was going on and call me back. More lies. Eventually the car was found and we took possession, two weeks after we signed the papers and +120 miles of use. I got several stories to explain the delays and why I was still missing all of the items that were conditions of the sale. More lies. After two more weeks I began filing complaints with the dealership and Nissan North America regarding the items which were missing. One day later - amazing things started happening! The missing parts started arriving at the dealership and were sort of promptly put on the vehicle. The lies were really quite amazing and flowed effortlessly out of everyone's mouth I spoke to at Crest. Fast forward to our first service visit - 90 minutes later the oil has been changed, their inspections marked and the car washed along with some strange man signing off on the paperwork. I had to ask why my forms had been whited out, after I had to ask if my car was going to be done because I needed to leave. Apparently after another gentleman thought they had said his name he signed and paid for my car to realize his was not parked outside. This was all corrected with some white out and then put on the shelf - no one ever thinking to look for the owner of the car that was almost passed off to a stranger. Combine this with the constant harrasment by the service department that my wife is going to have the paint rubbed off the car from washing it too frequently (she has it washed at the dealer weekly as that was something we paid for) along with my amazing purchase experience and I would tell anyone who is even looking at going to Crest to run, run far. We love the car - the M45 is an amazing vehicle - but don't ever expect a-n-y-t-h-i-n-g from Crest of Dallas.