Crest INFINITI

Please...read the reviews and believe them. It will happen to you. I went into buy a new 2008 FX35. Naturally they didn't have the car I wanted but "they could get it". We negotiated a deal with the understanding of what was on the car. I made it clear I wanted it fully loaded with all of the accessories and LoJack. The first offer sheet came out and was rejected due to cost, then they worked up a second one. They confirmed everything was on the car, "including the roof rack and cross bars." I agreed on the car. The next working day, late afternoon, my salesman calls and tells me the car we negotiated on was sold but they could get me the identical car in a different color. I went to the dealer, agreed on the new colors and again confirmed everything was on the car. I went to finance to sign the papers and they finance manager tries to sell me LoJack. I tell him it's on the car already... but no. Seems it was on the first car but not on the one I bought. No one told me the deal had changed. That's a $798 loss. Then I go to pick up the car three days later and there's no roof rack. The salesman tells me that was on the first car but not the second. Again, he tells me "they told me." Well, I may be dumb but I am not stupid. Yes, I fell for the bait and switch and took an overall $1500 loss in the sale. So the moral is, DON'T buy at Crest, especially from their internet sales. If you are foolish enough to buy here, get EVERYTHING in writing and don't leave without getting a copy of everything you signed or what is placed in front of you as "an offer", put in your folder... and none of the "yes, it's on the car". Put it in writing. Oh yeah. Don't shake their hands when you leave unless you count your fingers.