Customer Reviews of AutoNation Toyota South Austin
Review type:
Oil change
by LizbethRamos on 05/15/2025Always can count on the team to answer any questions love coming to this locationVery happy with service
by happycust on 02/21/2025A warning message on the dash came up and AutoNation Toyota fit me in same day for diagnostic and repair. They provided photos of a couple of other routine maintenance items that were needed and took care of them quickly. I am moving all… car maintenance to this shop. The service advisor, Jorge, was a pleasure to work with.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
auto repairs
by Meldaman on 02/10/2025updated 02/18/2025service should have been better from a big name company left a bracket unsecure crack my windshield i also told them to leave the old parts in the car so i don't know if they did that service .Hello, thank you for taking the time to leave us feedback. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (512) 518-6900 to discuss what we can do to help.
terrible service
by steve77 on 01/31/2025made and appointment over the phone for a recall. arrived at the dealer on waited 20 minutes to get a service advisor. once checked in I waited 1 hour to be told they didn't have the part in stock. How is it that I spoke to 2 advisors about… what I needed and nobody thought make sure they had the part?Hi, we regret to hear that you had this experience with us. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (512) 518-6900 to discuss what we can do to help.
Pretty good, with one glitch
by Ann L on 02/28/2024Overall I had a good experience with my oil change and 20,000-mile service. But when I got home, a couple of days later I got a notice on the dashboard saying, "Maintenance required soon." After I had just been in for maintenance! I called… in and the woman on the phone told me that that notice automatically came on around 20,000 miles and that I would have to come back to the service department to have it turned off. I did so, irritated. Once there, a service rep showed me how I could turn that notice off myself by going to "Vehicle Settings." FYI, now you know too. Apparently, the woman on the phone was unaware of this option. This service guy, Roland, also apologized and said that the mechanics were supposed to take care of that when they did the oil change. The notice wasn't on when I first came in, and only appeared two days later, so it's good that I now know how to make it go away on my own.Hi Ann, thank you for taking the time to leave us feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Well I got a lot of work done!
by TM on 01/31/2024The rep that met me, Amanda, was great. She was patient when I forgot my wallet and had to go back to the house to get it. She warned me of the length of time and kept me informed. The repairs were completed, and I was able to get the… inspection done. I wish you could go back to under two hours of waiting. Three hours is a long time, but as I said, got a lot of work done. Unfortunately, the car was not fixed. The next day the front light did not turn on and the battery light came on. I drive in the early morning and am extremely uncomfortable driving my "one eyed Jack" car. I hope you understand my frustration. The interior clock turns off when the battery light is on but will turn on when the battery light goes off, but the front light does not turn on. I don't have a work around. I do not want to sit in your dealership for another three hours. I have been a customer since 2007. This is frustrating.Hi, we are deeply disappointed by your experience at AutoNation Toyota South Austin. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (512) 518-6900 -- we hope to hear from you soon.
Bye. I am unable to get through to speak with you. With the next purchase of my car, I will be severing my relationship with this dealership. I purchased my car in 2007. The service has deteriorated within the last two years. I can't even get to talk to someone to fix the problem, due to the holding time is severed. Unfortunately, I will go somewhere else.
Maintenance supervisor
by Jose Garcia on 12/09/2023I really love to do my services at Autonation Toyota they have a very professional staff especially work with Josh he is really good advisor .Hi Jose, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Free windshield wipers!
by catwoman on 12/07/2023I was surprised when AutoNation called and offered me free wipers. When I asked about the promotion, I was told I hadn't been to the dealership in a while and they wanted to invite me back.Hello, thank you for taking the time to share your feedback with us. Feel free to stop by if you ever need any more help.
No major issues
by Laura C on 12/06/2023Made an appointment a week ahead of time and when I got there they couldn't find me on the schedule but it didn't take long to be seen. When I asked I was told it would be about a 1 hour wait time to pick up - it ended up being closer to… 2.5 hours. I was in service for the 2023 Rav4 Hybrid scheduled 10k service maintenance check. I wasn't given a thorough review of what they had done besides a picture of my tire with the thread size info of all of them (through text), and the costumer paperwork (where all the details are found).Hi, thank you for taking the time to share your feedback with us. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (512) 518-6900 -- we hope to hear from you soon.
Service department
by The Fly$ on 12/06/2023Had a much better experience with this location than their other northwest location. Big difference.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Room for Improvement
by Andrew 1 on 12/06/2023I have been in the car industry for a long time: sales, service, BDC, finance, management and the team needs work. You can tell that the service advisors are overworked and understaffed yet very nice, which is the only reason why this is… 3/5. Had they not been nice, this would be 1/5. The service assistants (greeters) are waiting to do nothing... This is the third time I've serviced my car here and it's the same every time. Their position sucks in the automotive industry and every dealership has a similar position, but if you don't like it get a different job (I did). I worked many terrible jobs, yet that doesn't mean you can purposely ignore customers who are waiting for you to process their cars so they can get a Service Advisor assigned to them. I ended up pulling one aside and requesting that they please assign one to me because they were in a group with the others doing nothing as we all waited for them as they laughed and joked around.Hi Andrew, we are deeply disappointed by your experience at AutoNation Toyota South Austin. If you would be willing to give us another chance in the future, please reach out to our General Manager at (512) 518-6900. We would appreciate the chance to turn your experience around.
LONG WAIT TIMES
by Nananana on 11/30/2023They had my car ALL day. With little up date and incorrect time estimates. Just one long wait after another.Hi, thank you for taking the time to leave us feedback. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 518-6900 to discuss what we can do to help.
They do a great job
by MaPaesM on 11/27/2023I always take my car to Autonation and I feel they are fair and honest. Never had any issues. Of course toyota dealerships are expensive, but the service has been great.Hi, we really appreciate your feedback! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service Rep Looks Up "Wrong" Part Number, Gives Differing Labor Estimates
by nbstosi on 11/25/2023I brought my 2007 Camry Hybrid in because it was flashing check engine light and VCS and seemed to have stalled several times. I drop it off and later get a phone call from my service tech, Tony Sabatino, telling me that the brake actuator… needs to be replaced. He tells me unfortunately the part is on back order indefinitely. I ask him, “What would cause the actuator to fail?” He replies, “Well, there’s no rhyme or reason to it.” (Remember that…) I begin thinking I’ll probably need to get a new car and ask him to send me the contact information for a salesman and tell him I’ll get back to him on what I’m going to do. I decide to try to find the part myself. Looking online I found # 44050-30660 Brake Actuator that matched the make/model of my car and found a dealership that had it. I call Tony back and as soon as I tell him I found the part he immediately begins acting very weird. All of a sudden his computer isn’t working, he can’t get into the system, and he can’t find the part that was needed for my repair and that he needs to call me back. I tell him I’ll hold, and after doing some more tap dancing he tells me I need # 47050-04120 Cylinder Assembly Brake. I tell him to transfer me to the manager, Greg, who I then explain my issues to and tell him I’m just trying to figure out what part I need for my car’s repair. I get a call back from both Greg/Tony telling me that the backorder issue was due to the fact that they were looking up a (incorrect) superseded part number and that the correct part is # 04003-44830 (also a Brake Actuator). Tony tells me that the labor will be 2-3 hours and that the part will arrive the next day. I tell him to order the part and hang up, but decide to call back to get a full estimate. This time Tony tells me it’s actually going to be 4 hours. I end up calling Greg, the manager back and ask him why his service tech isn’t able to give me a proper estimate for labor when it’s all supposed to be standardized. I also lay in to him about the fact that I was about to begin looking into buying a new car because of his service tech’s mistake. He says that it’s the fault of the parts department, not his service tech, but to his credit he is very apologetic and gives me the estimate for labor ($675). I know they charge somewhere around $220/hr. I went in this morning to pick it up and walked up to a random service tech and asked them if they could help me check out. I started to ask him about how they know what parts are needed for a vehicle and if he can show me something verifying the part that was put on my car was in fact the part that was needed for my vehicle. He starts to do that, but another service tech interjects. I tell him I’m just asking because a mistake had already been made and that I just want to verify, because what I was able to find online is different than what they ordered and what was quoted to me by a different dealership. He blows me off and tells me that you can’t look up parts yourself because you need to know the VIN number. I end up checking out and leaving. Still bothered by what had happened, I decide to check and see if there had been any recalls for parts on my car. Sure enough, back in 2014 there was a recall (POL 14-04) for brake actuators that my vehicle’s VIN was covered under. As far as I can tell, the superseded part number was the one they had ordered for my car, and the new part number was the one I had found online. This makes their argument that the reason they had thought the part was on backorder was due to a superseded part number to not make any sense. I’m also shocked that the fact that the part had been recalled was never at any point brought up to me. I know I wouldn’t be covered under the warranty anymore, but every time I’ve taken my car in to a dealership for servicing they have always mentioned if there were recalls on parts for my car. From the Warranty Bulletin labor time to replace the actuator was supposed to be 2.3 hours and I was charged $675.Hi, we are deeply disappointed by your experience at AutoNation Toyota South Austin. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (512) 518-6900 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Excellent Service
by Tanya P on 11/22/2023Greg Coy went above and beyond (as usual) to get my vehicle repaired.Hi Tanya, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Horrible customer service
by Shelbys on 11/21/2023After an oil change I noticed my car sounded like it had an exhaust leak. I called and was told my service advisor would call me back. Nothing. I called the next day and left a voice-mail with them. Nothing. Called a third time and finally… spoke w them. He said bring it back in a tech would look at it. Be there before six. I showed up little before 5. Was told by another service advisor all techs leave at 5 and sorry for the miss information. My car still sounds like crap and I'll never take my two Toyotas back.Hi Shelbys, we are deeply disappointed by your experience at AutoNation Toyota South Austin. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (512) 518-6900 -- we hope to hear from you soon.
Toyota Highlander
by Bridgett on 11/16/2023We waited to be serviced for our appointment over 30 minutes past our appointment time before our assigned technician helped us. Once he finally started on our vehicle he did a really good jobHi Bridgett, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Auto Nation servicing my 2012 Camry.
by sallygup on 11/14/2023Auto Nation has been servicing my 2012 Camry for the past 12 years and I have always been very pleased with the service and the service associates. They are polite and efficient and clarify all issues with the car.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
jgatesaustin@msn.com
by joan hagle on 11/13/2023AutoNation has maintained my car for 20 years. I trust them to do the right thing for me.Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!
Excellent service
by Torres6500 on 11/03/2023Extremely courteousHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
I specifically wrote on my appointment I was there for my 5k oil change
by David G on 11/03/2023I took my truck in for the first 5k service. I SPECIFICALLY wrote on my appointment that I was there for an oil change, if it was not included I would have paid for it. VERY upset that I now have to waste more of my time to go to a… different dealer that will do what I ask for.Hi David, we appreciate you taking the time to respond. The staff at AutoNation Toyota South Austin take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (512) 518-6900 -- we hope to hear from you soon.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we appreciate you taking the time to leave us this feedback. If you ever need help, just give us a call. Happy motoring!
by Mia Terrence on 05/17/2025