AutoNation Toyota South Austin
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I specifically wrote on my appointment I was there for my 5k oil change
Written byon 11/03/2023
I took my truck in for the first 5k service. I SPECIFICALLY wrote on my appointment that I was there for an oil change, if it was not included I would have paid for it. VERY upset that I now have to waste more of my time to go to a different dealer that will do what I ask for.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Ash Scott on 11/08/2023
Dealer Response
Hi David, we appreciate you taking the time to respond. The staff at AutoNation Toyota South Austin take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (512) 518-6900 -- we hope to hear from you soon.
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