AutoNation Toyota South Austin

I have been in the car industry for a long time: sales, service, BDC, finance, management and the team needs work. You can tell that the service advisors are overworked and understaffed yet very nice, which is the only reason why this is 3/5. Had they not been nice, this would be 1/5. The service assistants (greeters) are waiting to do nothing... This is the third time I've serviced my car here and it's the same every time. Their position sucks in the automotive industry and every dealership has a similar position, but if you don't like it get a different job (I did). I worked many terrible jobs, yet that doesn't mean you can purposely ignore customers who are waiting for you to process their cars so they can get a Service Advisor assigned to them. I ended up pulling one aside and requesting that they please assign one to me because they were in a group with the others doing nothing as we all waited for them as they laughed and joked around.