AutoNation Toyota South Austin
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Dealership Service Review
service Rating
terrible service
Written byon 01/31/2025
made and appointment over the phone for a recall. arrived at the dealer on waited 20 minutes to get a service advisor. once checked in I waited 1 hour to be told they didn't have the part in stock. How is it that I spoke to 2 advisors about what I needed and nobody thought make sure they had the part?
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Rhett Rogers on 02/03/2025
Dealer Response
Hi, we regret to hear that you had this experience with us. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (512) 518-6900 to discuss what we can do to help.
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