AutoNation Toyota South Austin
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Dealership Service Review
service Rating
Horrible customer service
Written byon 11/21/2023
After an oil change I noticed my car sounded like it had an exhaust leak. I called and was told my service advisor would call me back. Nothing. I called the next day and left a voice-mail with them. Nothing. Called a third time and finally spoke w them. He said bring it back in a tech would look at it. Be there before six. I showed up little before 5. Was told by another service advisor all techs leave at 5 and sorry for the miss information. My car still sounds like crap and I'll never take my two Toyotas back.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Nancy Gorge on 11/22/2023
Dealer Response
Hi Shelbys, we are deeply disappointed by your experience at AutoNation Toyota South Austin. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (512) 518-6900 -- we hope to hear from you soon.
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