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AutoNation Toyota South Austin


4800 S IH 35, Austin, TX 78745 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (36) No (5)
Service Rating
Recommend:
Yes (69) No (25)
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Dealership Service Review

2 out of 5 starsservice Rating
Well I got a lot of work done!
Written by TM on 01/31/2024

The rep that met me, Amanda, was great. She was patient when I forgot my wallet and had to go back to the house to get it. She warned me of the length of time and kept me informed. The repairs were completed, and I was able to get the inspection done. I wish you could go back to under two hours of waiting. Three hours is a long time, but as I said, got a lot of work done. Unfortunately, the car was not fixed. The next day the front light did not turn on and the battery light came on. I drive in the early morning and am extremely uncomfortable driving my "one eyed Jack" car. I hope you understand my frustration. The interior clock turns off when the battery light is on but will turn on when the battery light goes off, but the front light does not turn on. I don't have a work around. I do not want to sit in your dealership for another three hours. I have been a customer since 2007. This is frustrating.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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TM on 02/10/2024
Bye. I am unable to get through to speak with you. With the next purchase of my car, I will be severing my relationship with this dealership. I purchased my car in 2007. The service has deteriorated within the last two years. I can't even get to talk to someone to fix the problem, due to the holding time is severed. Unfortunately, I will go somewhere else.
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Noel Guber on 02/03/2024
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Toyota South Austin. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (512) 518-6900 -- we hope to hear from you soon.
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