Customer Reviews of AutoNation Chevrolet West Austin
Review type:
Service
by Suzette on 05/26/2025The experience was great. I was kept informed on everything..Unprofessional [non-permissible content removed]
by Doug Cook on 01/22/2024Over the past year my truck has set at the dealership for a 4 months. I’ve dropped it off for the same reason 3 separate times just for the problem not to be solved. My vehicle has set for months without being serviced and I’ve spent… thousands on services just for nothing to be fixed. This is completely unacceptable and is not going to be accepted. Tim Scott and the rest of the service team at chevy west Austin are the most unprofessional group of people I’ve ever had to deal with. They have zero accountability and zero pride for what they do.Hi Doug, we regret your experience with us here, but are glad you brought this to our attention. If you'd like, please contact our General Manager at (512) 309-0028. We'd appreciate the chance to make your experience a positive one.
add on bed liner
by BACKUPGOALIE on 11/21/2023I added running boards and bed liner. Regular bed liner guy out of town. Tech on duty explained I WOULD HAVE TO WAIT FOR THE LOWER PRICEDTECH TO COME IN next week .Not my fault they had to use somone PLUS did not tell me to late that… afternoon.Hi, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We'd like the opportunity to turn your experience around. Please reach out to us at (512) 309-0028 at your earliest convenience to discuss how we can turn this experience into a positive one.
Oil change
by Redchevy on 10/23/2023I was in and out 30 minutes. Very fast and great service. Thank youHi, we're happy to hear you had such a positive experience with our team! Thank you, and have a fantastic day!
Quality service
by SWL1234 on 10/05/2023Service was prompt, quick and completed without issues.Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!
I would give negative stars if possible
by KR on 09/29/2023BEWARE!!! GO ANYWHERE ELSE BUT HERE!! Worst experience ever! Dropped car off for warranty repair was told it would be 3-4 days to hear back. Never signed anything, no paperwork. After 1 week called left 3 messages for advisors and manager,… after no response I had to go down to the dealership to get answers. Met with service manager who had no idea what was going on. Finally was told a “line” to my transmission wasn’t working. They stated they called my warranty and it wasn’t covered. I requested an itemized invoice to see which parts are needed to reach out to the warranty company myself. The manager advised there were no parts only labor…. What are they fixing without parts? I reached out to my warranty company asking about the refusal of work, they advised the advisor requested parts that are not covered under the warranty.. sooooo they lied to me?? I immediately requested no service be completed and I would be picking up my vehicle the next morning. Do not go to here for any type of service the advisor “Bradley” should not be working in customer service, the manager has no idea what is going on in his service center, they lied to me and the warranty company, and charged a 1 hour of labor when I picked up, which I NEVER signed nor agreed to!!Great service!
by BlueCorvette on 09/11/2023They were polite, on time, and performed the oil change and service quickly.Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great Service
by SWL1234 on 08/16/2023I can always count on quality service. I know the work will be done correctly and as quickly as possible.Hi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Waste of my time
by Rodrigo on 07/25/2023I got a letter from GM saying that my C8 Corvette was ready for a recall. I set up an appointment with the AutoNation's Service Department and after two weeks with my car, a representative calls me to say that AutoNation actually does not… have the parts and I would need to go back, (I live more than 20 miles away) get my car and they would call me again when the part was available. It has been more than 2 months and nothing. Not to mention that my order was closed with the status "completed successfully" for some crazy reason. Terrible customer service even for a car that costs more than USD 100K.Hi Rodrigo, we regret to hear that your experience with us was not a more positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (512) 309-0028 so we can work towards a resolution.
Jose Benitez
by Luistejano on 06/30/2023Jose Benitez is knowledgeable and professional in what he does. If and when I return, will request for his assistance.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Service
by Lulu123 on 06/23/2023I’ve had my vehicle for four years and my service experience has been good until just recently, this past May and currently June (my vehicle only has 16,000+ miles). In May I took my car for its regular oil change and multi inspection. At… this time I was advised that my car needed a repair in the amount of $1400 (I’m glad I had them check my warranties, it would be covered). Brought my car back to get the repair done and was advised that it would take from 4-5 days to get done (unfortunately no loaners are offered so this is a real inconvenience for someone that relies only on this car). I got a call back on the same day that I dropped my car letting me know that my car was ready. I’m not sure what happened but apparently the initial diagnostic was not correct and it ended up being something else, just a clean up. Few weeks later, my engine light turned on so I had to bring my car back again to the dealer. Again I was advised that I had to leave my car and that I would hear back after 4-5 days (again, no loaners offered). This time, I didn’t get my car back until after almost 10 days! I had to call in to check on my car status after 5 days of not hearing back and left a voice message, I didn’t get a call back until after almost 5 days after. Apparently they did another multi inspection on it and two different services were diagnosed that were not appearing back on the multi inspection that had just been performed a few weeks prior in May. It’s hard to be without a vehicle for so many days and also not to get updates sooner than almost 10 days.Hi, we are deeply disappointed by your experience at AutoNation Chevrolet West Austin. If you would be willing to give us another chance in the future, please reach out to our General Manager at (512) 309-0028. We would appreciate the chance to turn your experience around.
Vehicle Service
by Michael on 06/22/2023Maya and your service team promptly addressed my issue promptly.Hi Michael, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Disappointed
by MTSmith on 06/07/2023Requested “oil/filter change” via online appointment. After waiting over 1hour, received text message from tech regarding additional services recommended stating ‘brake fluid flush’ (with pics of brake fluid reservoir) and ‘fuel system… service’ ($400 total) plus transmission service. Declined all because they just did (and I just paid for) same brake and fuel system service 5 months earlier! Tried to contact service manager but unable to get to him. Asked receptionist to have service manager call me, never received call or email - only automated email requesting review/rating. So here it is. I just requested an oil change - despite the receipt stating I requested a multipoint inspection - and no one asked beforehand. After being the only ones to work on my vehicle for the past 11 years I would have expected a little more personalized service. (The brake fluid is clear and new, not sure why it was flagged in the first place - easy to see).Hello, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Fast and efficient
by Bev Lucas on 06/05/2023Thanks so much for taking great care of my car. You manged the repairs quickly and everything was taken care of. My car was in good hands. Thank you!Hi Bev, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
CDC Asst Director
by Yvonne Pena on 05/31/2023Excellent & professional service - my waiting time was also pleasant.Hi Yvonne, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Fast Oil Change
by Audi A6 on 05/29/2023Oil change was completed in just over an hour and customer service was great. Previous oil changes at Auto Nation South Austin had taken 4 hours because they never had my oil filter in stock despite my having made appointments days in… advance.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Service
by Mviera1102 on 05/25/2023It was quick I had went in for my tire pressure and an oil change and tire rotation only waited about an hour half I left happy knowing everything was okay with my tiresHi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil Change for Chevy pickup
by arthurcorrea on 05/10/2023My truck has 21000 miles on it. I took my truck in for an oil change and for the service dept to advise on fuel filter and air cabin filter change. my advisor gave me a price of $120 for the oil change, later he texted me and mentioned… that the fuel filter and air filter would be a total of $180. I gave him the okay. when i picked up my vehicle the total cost was $630 double what I was expecting. my advisor pretended to not know who to read the information on the computer and brought an other advisor to carry out the theft. I will never do business with Auto Nation again, i don't trust them, they probably didn't even do any of the work just reset the readings to read everything okay at 100%. The advisor is a >>>>>>>. the other thing i called to check status of the work and he said that it had been ready for a while but was too busy to call me.Hi, we are deeply disappointed by your experience at AutoNation Chevrolet West Austin. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 309-0028 to discuss what we can do to help.
Rick and Jose
by Jennifer on 04/11/2023Made an appointment two weeks in advance only to drop off my car and find out an hour later that they did not have all the parts. Then after I had to reschedule, I called the day before to just make sure I actually had an appointment and… all the parts are there. it took three different phone calls just confirm an appointment that I made with the manager. I love this location have been going there for years but the customer service continues to go down hill makes no sense you can’t even get a hello when walking in the door!! But I will say Jose the last gentleman who helped me was amazing!! He was friendly, on time and clear communication! They definitely need more people like Jose. Rick you as a manager please provide better education to your staff and work on the commutation skills through all departments.Hi Jennifer, we are deeply disappointed by your experience at AutoNation Chevrolet West Austin. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 309-0028 to discuss what we can do to help.
Great Customer Service
by Karla J on 04/04/2023Was greeted right away and got my complimentary detailing done on my vehicle. Representatives are always kind and keep you updated for the wait time.Hi Karla, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Fast and Friendly
by Sadie C on 03/23/2023I take my Blazer there for oil changes and the advisors are always super friendly. I go early and am never there more than an hour.Hello Sadie, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Suzette, we set high expectations for ourselves so it's gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
by Stephanie Mavis on 05/27/2025