AutoNation Chevrolet West Austin

Made an appointment two weeks in advance only to drop off my car and find out an hour later that they did not have all the parts. Then after I had to reschedule, I called the day before to just make sure I actually had an appointment and all the parts are there. it took three different phone calls just confirm an appointment that I made with the manager. I love this location have been going there for years but the customer service continues to go down hill makes no sense you can’t even get a hello when walking in the door!! But I will say Jose the last gentleman who helped me was amazing!! He was friendly, on time and clear communication! They definitely need more people like Jose. Rick you as a manager please provide better education to your staff and work on the commutation skills through all departments.