AutoNation Chevrolet West Austin

I’ve had my vehicle for four years and my service experience has been good until just recently, this past May and currently June (my vehicle only has 16,000+ miles). In May I took my car for its regular oil change and multi inspection. At this time I was advised that my car needed a repair in the amount of $1400 (I’m glad I had them check my warranties, it would be covered). Brought my car back to get the repair done and was advised that it would take from 4-5 days to get done (unfortunately no loaners are offered so this is a real inconvenience for someone that relies only on this car). I got a call back on the same day that I dropped my car letting me know that my car was ready. I’m not sure what happened but apparently the initial diagnostic was not correct and it ended up being something else, just a clean up. Few weeks later, my engine light turned on so I had to bring my car back again to the dealer. Again I was advised that I had to leave my car and that I would hear back after 4-5 days (again, no loaners offered). This time, I didn’t get my car back until after almost 10 days! I had to call in to check on my car status after 5 days of not hearing back and left a voice message, I didn’t get a call back until after almost 5 days after. Apparently they did another multi inspection on it and two different services were diagnosed that were not appearing back on the multi inspection that had just been performed a few weeks prior in May. It’s hard to be without a vehicle for so many days and also not to get updates sooner than almost 10 days.