AutoNation Chevrolet West Austin
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Dealership Service Review
service Rating
Waste of my time
Written byon 07/25/2023
I got a letter from GM saying that my C8 Corvette was ready for a recall. I set up an appointment with the AutoNation's Service Department and after two weeks with my car, a representative calls me to say that AutoNation actually does not have the parts and I would need to go back, (I live more than 20 miles away) get my car and they would call me again when the part was available. It has been more than 2 months and nothing. Not to mention that my order was closed with the status "completed successfully" for some crazy reason. Terrible customer service even for a car that costs more than USD 100K.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Patty Sow on 07/27/2023
Dealer Response
Hi Rodrigo, we regret to hear that your experience with us was not a more positive one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (512) 309-0028 so we can work towards a resolution.
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