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AutoNation Chevrolet West Austin


11400 Research Blvd, Austin, TX 78759 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (30) No (2)
Service Rating
Recommend:
Yes (8) No (6)
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Dealership Service Review

1 out of 5 starsservice Rating
Oil Change for Chevy pickup
Written by arthurcorrea on 05/10/2023

My truck has 21000 miles on it. I took my truck in for an oil change and for the service dept to advise on fuel filter and air cabin filter change. my advisor gave me a price of $120 for the oil change, later he texted me and mentioned that the fuel filter and air filter would be a total of $180. I gave him the okay. when i picked up my vehicle the total cost was $630 double what I was expecting. my advisor pretended to not know who to read the information on the computer and brought an other advisor to carry out the theft. I will never do business with Auto Nation again, i don't trust them, they probably didn't even do any of the work just reset the readings to read everything okay at 100%. The advisor is a >>>>>>>. the other thing i called to check status of the work and he said that it had been ready for a while but was too busy to call me.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Joseph Lee on 05/12/2023
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Chevrolet West Austin. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (512) 309-0028 to discuss what we can do to help.
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