AutoNation Chevrolet West Austin
Dealership Service Review
Requested “oil/filter change” via online appointment. After waiting over 1hour, received text message from tech regarding additional services recommended stating ‘brake fluid flush’ (with pics of brake fluid reservoir) and ‘fuel system service’ ($400 total) plus transmission service. Declined all because they just did (and I just paid for) same brake and fuel system service 5 months earlier! Tried to contact service manager but unable to get to him. Asked receptionist to have service manager call me, never received call or email - only automated email requesting review/rating. So here it is. I just requested an oil change - despite the receipt stating I requested a multipoint inspection - and no one asked beforehand. After being the only ones to work on my vehicle for the past 11 years I would have expected a little more personalized service. (The brake fluid is clear and new, not sure why it was flagged in the first place - easy to see).
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes