Customer Reviews of AutoNation Buick GMC Henderson
Review type:
Great experience!
Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Disappointed Customer
by Disappointed on 08/14/2025Had my 2018 GMC towed to the dealership for diagnosis and repairs. Vehicle sat for 10 days without having anyone look at it. Ryan my service advisor was arrogant and comes off as having a superiority complex. Communication was horrible… and when I did get a random text from Ryan (he never answers his phone or returns phone calls), all I was was fractured information and unnecessary delays. It took 6 weeks to change a water pump and thermostat which is ludicrous. The service department is a joke. Even if you bought your vehicle from this dealership, do not bring it here for service or repairs. I would suggest you avoid this dealership period. I’m amazed this dealership remains in business and management or GMC corporate have not taken notice.We apologize that you have not heard back from anyone at the dealership. A member of our staff will be reaching out to you shortly. We appreciate your business and look forward to speaking with you soon.
Hi, we are deeply disappointed by your experience at Autonation Buick GMC Henderson. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (702) 570-0288 to discuss what we can do to help.
First Sevice
by MikeMad on 08/07/2025I brought my new GMC truck to AutoNation GMC for it's first service, and my first time at the dealership. Their systems (text, App, etc.) and are really good for communicating and the staff was very pleasant and informative.Hello, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
J miller
by Jmiller on 09/22/2024updated 10/01/2024Service tech was efficient, caring, and thoroughHi Jmiller, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Great experience!
by MadisonL on 09/23/2024From first contact when Nathan called us after we enquired online, to stopping in for our first test drive, Nathan was professional, very knowledgeable, and never pushy. He knew all the details and features of the vehicles we looked at… (which was very impressive) and most importantly, never made us feel like this was a transaction, but an experience. We found the perfect vehicle at a competitor dealership but were so set on working with Nathan that he found a way to get us the vehicle, and worked it down to be in our price range. We will recommend Nathan to anyone that is in the market for a vehicle and hope to work with him again!Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Fantastic Service
by Kathy F on 09/08/2024Juanita Starbuck helped us through a challenging repair issue with our GMC Terrain. She was really on top of things and was very good about communicating with us every step of the way. She worked diligently with our warranty company to… get an engine installed and get us back on the road. I would highly recommend this repair facility!!Hi Kathy, thank you for your kind review; we are happy to pass along your comments to the team here at Autonation Buick GMC Henderson! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Kathy, we are pleased to hear you had such a positive experience with us. We appreciate your recommendation of AutoNation Buick GMC Henderson and we hope to be of service again in the future.
AutoNation Buick GMC Henderson, NV Service Department
by Helenea T on 08/27/2024Took my 2022 Buick Encore in for an oil change. Ron was my service advisor. He was friendly, knowledgeable and yet, professional all at the same time. He recommended the air filter and cabin air filter be replaced, which I went ahead and… had them do. He made some suggestions for what may be needed by the next oil change, which I will consider. He gave me an approximate time when the vehicle would be ready and texted (my choice of communication) when it was ready to pick up. Ron made sure the car was washed and then walked me out to my car (which was very unexpected) and wished me well. Great experience all around.Helenea, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Bob was absolutely AMAZING!
by Roberta C on 07/15/2024Bob was absolutely AMAZING! He answered all of my questions, was patient and gracious. I felt like I've know him all of my life. I love my new Buick Encore GX! I feel as though Bob personalized my shopping experience and will be sure to… tell all of my friends and family to go to Bob if they are in the market for a new vehicle!Hi Roberta, we're happy you found our staff to be so supportive during your experience here at Autonation Buick GMC Henderson. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The Best Car Buying Experience I've Ever Had
by DTPhoneHome on 05/30/2024I had come into the dealership to talk to my service advisor about a recall notice. I had a few minutes so I wandered out to the showroom to look at a midsize 2023 GMC Canyon AT4X I had seen on the dealership's website that I was curious… about. A moment later Bob Iaconi Jr. came over an introduced himself. He was friendly, professional, and as I quickly came to realize, very knowledgable. We talked casually for a few minutes and he answered my questions. He offered a test drive, but as the vehicle was on the showroom floor, I initially declined. He advised it would not be a problem, and that he would happily get the vehicle out and ready. I thought about for a minute, called my wife, and she agreed to come to the dealership later that afternoon. We scheduled a time mid-afternoon, and when my wife and I arrived, the vehicle was ready to go. Bob joined us on the test drive, answered more questions, and by the time the test drive was finished, my wife and I were sold. There was no high pressure, no ridiculous sales tactics, just straight honest conversation and professionalism from Bob Iaconi and the team: sales manager, David Froemming; and finance, Derek Metoyer! To Bob, David, and Derek: Thank you, it was a genuine pleasure! You are quite simply the definition of how to make the car buying experience enjoyable.Hi, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Absolute Worst Service
by jlg.usa on 05/01/2024I came in to take delivery of a new Hummer I ordered two years ago. The salesman wouldn't even show me the features of the truck. He said I had to buy it first before he would tell me more. Then, he didn't even know much about the Hummer. I… recieved an early order credit over $8k, then learned the dealership wouldn't have to honor the credit if sold to a new buyer, So, it was very apparent they didn't want me to buy the truck. Also, there were several electrical issues after they installed the additional options.Hello, thank you for taking the time to leave us feedback about your experience with us. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (702) 570-0288 to discuss what we can do to help.
Thank you for leaving us feedback. We are disappointed to hear that your experience was not a positive one. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (702) 558-3300 to discuss what we can do to help.
Great experience.
by Anderson on 04/12/2024Bob was excelĺent and quick with the process of a trade in and a purchase of a 2021 GMC Terraiñ SLT.We are pleased to hear you had such a positive experience with us, Anderson! If you ever need help, just give us a call. Happy motoring!
Exceptional Service at AutoNation Buick on Gibson Street
by Gee Guerra on 04/11/2024I had an outstanding experience at AutoNation Buick on Gibson Street in Las Vegas. Nick, Dave, and Jeffrey were absolute gems to work with. They went above and beyond to cater to my needs, showing exceptional patience and understanding… throughout the process. I initially selected a vehicle but changed my mind later on, opting for something that truly resonated with me, and they graciously accommodated my decision. Their dedication to customer satisfaction is truly commendable. Thank you, Nick, Dave, and Jeffrey, for making my car-buying experience unforgettable.Gee, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
Great Sales Experience
by Mullens41 on 04/04/2024I've purchased two vehicles from this dealership and each time it was a great sales experience. I was treated with respect and honesty from the sales staff. I like the "no haggle ' attitude. Good prices and no hard sell tactics. I highly… recommend this dealership!Hi, thank you for sharing your positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Hi, thank you for sharing your positive experience! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
We set high expectations for ourselves so it's gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
GMC Terrain
by Pamelia on 04/01/2024Went in for routine oil change and tire rotation..very pleased with their service team.. will continue to be a loyal customer.Pamelia, we are pleased to hear you had such a positive experience with us, Don't hesitate to call us if you ever need anything. Be safe on the road!
Great experience
by Frank O on 02/25/2024Salesperson was knowledgeable and genuinely interested in helping me find the vehicle I wanted. No nonsense, no games and a win-win for both parties.We are pleased to hear you had such a positive experience with us, Frank! If you ever need help, just give us a call. Happy motoring!
Excruciatingly painful
by Silverado on 02/13/2024I found a vehicle I wanted with an AutoNation Dealership in Las Vegas, NV. They don't haggle, and if the vehicle doesn't sell they send it to another dealer and raise the price. I spoke to multiple staff at the Las Vegas dealer, including… the General manager who was rude. Sure enough, the price increased by $1,500 and after 2 weeks dropped $1,000, close to my target and I made an offer. Being in another state I had a friend check out this vehicle when it was at the first dealer and met my needs. The second dealership to possess this vehicle can only do so much, their hands are tied due to corporate policies. While the salesperson did everything possible to help as did the finance department the documentation process took forever and I couldn't arrange for delivery until the vehicle was paid for and they don't use DocuSign. Days turned into weeks! I finally flew to the area and they picked me up so I could finish the documentation there in 15 minutes and left! I was required to provide Insurance and agree to a 3rd party to process the documentation and I'm still waiting for them to complete the transaction! As a resident of another state I have 20 days to register an out-of-state vehicle, and because their registration processor didn't contact me and the dealer didn't provide timelines I went to my DMV to take matters into my own hands. Who knows when I may get a license plate or my title! While doing business with any AutoNation dealership may be alright if you live close by, I would not recommend purchasing a vehicle from them if you are not close to them or in another state as they are ill-equipped to process documentation quickly and efficiently.Hi Silverado, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (702) 570-0288 at your earliest convenience to discuss how we can turn your experience into a positive one.
Silverado, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (702) 558-3300 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Used car
by Car buyer on 02/09/2024I flew in from California on superbowl week. Shawn picked my parter and I up from the airport. He was easy to locate and was driving a beautiful new suv. My salesman Matt offered the free airport shuttle even before I had the opportunity to… ask for types of available ground transportation. As I arrived at the dealership, I collected a hot and fresh cup of coffee. The car I came to see was immediately brought out to me and the keys were placed in my hand for an enjoyable and private test drive. I was permitted to take the car without any dealership rep. My buddy and I drove the car for about 30 min. Knowing I was going to purchase the car, I returned to haggle. Unfortunately, haggling is not an option, this is the same as your carmax, carvana etc... I knew I was getting a great price because I had been shopping for this sports car for about 2 months. The transaction was quick and painless. At completion of the buying process, I drove the car 550 miles home. After the first 100 miles, I was thinking I bought the right car. As I pulled into my driveway, I knew I bought the right car. I was so impressed with the employees at this dealership, I attempted to recruit them to come work in my profession.Hi, thank you for taking the time to share your feedback with us. We do hope we can be of assistance in the future. Take care!
It is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Service
by Scott lV on 12/04/2023Team was professional and honestHi Scott, we appreciate you taking the time to leave us a response. If you ever need help, just give us a call. Happy motoring!
Service on my Buick Vehicle
by Renee Codina on 11/30/2023I had my car serviced at Buick GMC AutoNation and I was very pleased with the service. They were very professional and took my car in to be serviced immediately upon my arrival.Hi Renee, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Oil change & Transmission service
by Gene H. on 11/30/2023I was greeted immediately after pulling into the service area. Then taken to my service rep who very polite and friendly that scheduled my oil change took my extended warranty info. When I told him I wanted my transmission looked at he… told me it would take 5-7 days and I would have to leave my car there until they had service tech available. That did not work for me! I can not be without a vehicle for that lenght time. I thought Buick Autonation should put my name on a list and call me when I was next in line and a service tech was available to look at the transmission. I ended up going to a transmission shop and made an appointment for two days later. Other than the service was great! I would recommend this dealer because of the amount of time you have to leave you car to be serviced.Hi, thank you for taking the time to share your feedback with us. If you'd be willing to provide more feedback, please reach out to us at (702) 570-0288 so we can assist you further.
Maintenance service to car
by L Ulevich on 11/30/2023I had the car in for its first service.- routine maintenanc.e Service agent was very helpful. Made the process and checkin easy. I waited in the comfortable lounge- took about one hour. Best part - my first service was complimentary -and… they even washed my car!Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Always great
by Deangold on 11/13/2023I had a warning light come on about my driver assist needed repair early one evening, I called to get it looked at just before they closed. I had my appointment when they opened the next day. They took the car back to see what the problem… was and it was an easy fix and I was on my way in about 10 minutes.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Sandy Karon on 09/25/2024