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AutoNation Buick GMC Henderson


330 N Gibson Rd, Henderson, NV 89014 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (13) No (2)
Service Rating
Recommend:
Yes (18) No (5)
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Dealership Sales Review

1 out of 5 starssales Rating
Excruciatingly painful
Written by Silverado on 02/13/2024

I found a vehicle I wanted with an AutoNation Dealership in Las Vegas, NV. They don't haggle, and if the vehicle doesn't sell they send it to another dealer and raise the price. I spoke to multiple staff at the Las Vegas dealer, including the General manager who was rude. Sure enough, the price increased by $1,500 and after 2 weeks dropped $1,000, close to my target and I made an offer. Being in another state I had a friend check out this vehicle when it was at the first dealer and met my needs. The second dealership to possess this vehicle can only do so much, their hands are tied due to corporate policies. While the salesperson did everything possible to help as did the finance department the documentation process took forever and I couldn't arrange for delivery until the vehicle was paid for and they don't use DocuSign. Days turned into weeks! I finally flew to the area and they picked me up so I could finish the documentation there in 15 minutes and left! I was required to provide Insurance and agree to a 3rd party to process the documentation and I'm still waiting for them to complete the transaction! As a resident of another state I have 20 days to register an out-of-state vehicle, and because their registration processor didn't contact me and the dealer didn't provide timelines I went to my DMV to take matters into my own hands. Who knows when I may get a license plate or my title! While doing business with any AutoNation dealership may be alright if you live close by, I would not recommend purchasing a vehicle from them if you are not close to them or in another state as they are ill-equipped to process documentation quickly and efficiently.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? No

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Paige Mason on 02/15/2024
Dealer Response
Silverado, thank you for leaving this detailed feedback about your experience with our dealership. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (702) 558-3300 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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Paige Mason on 02/15/2024
Dealer Response
Hi Silverado, we regret to hear that you are displeased with your recent experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at (702) 570-0288 at your earliest convenience to discuss how we can turn your experience into a positive one.
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