AutoNation Buick GMC Henderson
Dealership Sales Review
I found a vehicle I wanted with an AutoNation Dealership in Las Vegas, NV. They don't haggle, and if the vehicle doesn't sell they send it to another dealer and raise the price. I spoke to multiple staff at the Las Vegas dealer, including the General manager who was rude. Sure enough, the price increased by $1,500 and after 2 weeks dropped $1,000, close to my target and I made an offer. Being in another state I had a friend check out this vehicle when it was at the first dealer and met my needs. The second dealership to possess this vehicle can only do so much, their hands are tied due to corporate policies. While the salesperson did everything possible to help as did the finance department the documentation process took forever and I couldn't arrange for delivery until the vehicle was paid for and they don't use DocuSign. Days turned into weeks! I finally flew to the area and they picked me up so I could finish the documentation there in 15 minutes and left! I was required to provide Insurance and agree to a 3rd party to process the documentation and I'm still waiting for them to complete the transaction! As a resident of another state I have 20 days to register an out-of-state vehicle, and because their registration processor didn't contact me and the dealer didn't provide timelines I went to my DMV to take matters into my own hands. Who knows when I may get a license plate or my title! While doing business with any AutoNation dealership may be alright if you live close by, I would not recommend purchasing a vehicle from them if you are not close to them or in another state as they are ill-equipped to process documentation quickly and efficiently.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No