Customer Reviews of AutoNation Buick GMC Henderson
Great experience.
byon 04/12/2024
Bob was excelĺent and quick with the process of a trade in and a purchase of a 2021 GMC Terraiñ SLT.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Great experience.
byon 04/12/2024
Bob was excelĺent and quick with the process of a trade in and a purchase of a 2021 GMC Terraiñ SLT.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Exceptional Service at AutoNation Buick on Gibson Street
byon 04/11/2024
I had an outstanding experience at AutoNation Buick on Gibson Street in Las Vegas. Nick, Dave, and Jeffrey were absolute gems to work with. They went above and beyond to cater to my needs, showing exceptional patience and understanding throughout the process. I initially selected a vehicle but changed my mind later on, opting for something that truly resonated with me, and they graciously accommodated my decision. Their dedication to customer satisfaction is truly commendable. Thank you, Nick, Dave, and Jeffrey, for making my car-buying experience unforgettable.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great Sales Experience
byon 04/04/2024
I've purchased two vehicles from this dealership and each time it was a great sales experience. I was treated with respect and honesty from the sales staff. I like the "no haggle ' attitude. Good prices and no hard sell tactics. I highly recommend this dealership!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
3 Comments
GMC Terrain
byon 04/01/2024
Went in for routine oil change and tire rotation..very pleased with their service team.. will continue to be a loyal customer.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Great experience
byon 02/25/2024
Salesperson was knowledgeable and genuinely interested in helping me find the vehicle I wanted. No nonsense, no games and a win-win for both parties.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Excruciatingly painful
byon 02/13/2024
I found a vehicle I wanted with an AutoNation Dealership in Las Vegas, NV. They don't haggle, and if the vehicle doesn't sell they send it to another dealer and raise the price. I spoke to multiple staff at the Las Vegas dealer, including the General manager who was rude. Sure enough, the price increased by $1,500 and after 2 weeks dropped $1,000, close to my target and I made an offer. Being in another state I had a friend check out this vehicle when it was at the first dealer and met my needs. The second dealership to possess this vehicle can only do so much, their hands are tied due to corporate policies. While the salesperson did everything possible to help as did the finance department the documentation process took forever and I couldn't arrange for delivery until the vehicle was paid for and they don't use DocuSign. Days turned into weeks! I finally flew to the area and they picked me up so I could finish the documentation there in 15 minutes and left! I was required to provide Insurance and agree to a 3rd party to process the documentation and I'm still waiting for them to complete the transaction! As a resident of another state I have 20 days to register an out-of-state vehicle, and because their registration processor didn't contact me and the dealer didn't provide timelines I went to my DMV to take matters into my own hands. Who knows when I may get a license plate or my title! While doing business with any AutoNation dealership may be alright if you live close by, I would not recommend purchasing a vehicle from them if you are not close to them or in another state as they are ill-equipped to process documentation quickly and efficiently.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? No
2 Comments
Used car
byon 02/09/2024
I flew in from California on superbowl week. Shawn picked my parter and I up from the airport. He was easy to locate and was driving a beautiful new suv. My salesman Matt offered the free airport shuttle even before I had the opportunity to ask for types of available ground transportation. As I arrived at the dealership, I collected a hot and fresh cup of coffee. The car I came to see was immediately brought out to me and the keys were placed in my hand for an enjoyable and private test drive. I was permitted to take the car without any dealership rep. My buddy and I drove the car for about 30 min. Knowing I was going to purchase the car, I returned to haggle. Unfortunately, haggling is not an option, this is the same as your carmax, carvana etc... I knew I was getting a great price because I had been shopping for this sports car for about 2 months. The transaction was quick and painless. At completion of the buying process, I drove the car 550 miles home. After the first 100 miles, I was thinking I bought the right car. As I pulled into my driveway, I knew I bought the right car. I was so impressed with the employees at this dealership, I attempted to recruit them to come work in my profession.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
2 Comments
Service
byon 12/04/2023
Team was professional and honest
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service on my Buick Vehicle
byon 11/30/2023
I had my car serviced at Buick GMC AutoNation and I was very pleased with the service. They were very professional and took my car in to be serviced immediately upon my arrival.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Maintenance service to car
byon 11/30/2023
I had the car in for its first service.- routine maintenanc.e Service agent was very helpful. Made the process and checkin easy. I waited in the comfortable lounge- took about one hour. Best part - my first service was complimentary -and they even washed my car!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Oil change & Transmission service
byon 11/30/2023
I was greeted immediately after pulling into the service area. Then taken to my service rep who very polite and friendly that scheduled my oil change took my extended warranty info. When I told him I wanted my transmission looked at he told me it would take 5-7 days and I would have to leave my car there until they had service tech available. That did not work for me! I can not be without a vehicle for that lenght time. I thought Buick Autonation should put my name on a list and call me when I was next in line and a service tech was available to look at the transmission. I ended up going to a transmission shop and made an appointment for two days later. Other than the service was great! I would recommend this dealer because of the amount of time you have to leave you car to be serviced.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Always great
byon 11/13/2023
I had a warning light come on about my driver assist needed repair early one evening, I called to get it looked at just before they closed. I had my appointment when they opened the next day. They took the car back to see what the problem was and it was an easy fix and I was on my way in about 10 minutes.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Happy truck
byon 11/02/2023
I just got a oil change but I was in and out in a hour 😊
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
2024 Buick Encore GX
byon 10/25/2023
I traded my 2017 Encore in for this beautiful new 2024 Encore! I have been so happy with my Buick that i knew I wanted the same model! I went to several dealers but as soon as we met our salesperson, Maria, I knew I would buy from her! I found the perfect car on the lot, gave it a test drive and fell in love! Everyone at the dealership made me feel welcome and they processed my sale quickly and efficiently. I am so happy that we stopped in last Saturday and I’m thrilled with my purchase!! Thanks Maria!and Christopher for everything!!!
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
5 STAR SERVICE!
byon 10/22/2023
AutoNation Buick GMC Henderson, and especially Juanita, handled our entire experience with incredible dedication, positivity, and complete efficiency. Our car was serviced as soon as possible, and she went above and beyond to communicate with our warranty provider, ensure the parts were delivered in a timely manner, and help us to get our vehicle back in time for an important family event. She was amazing, and your company is fortunate to have her, as well as her competent and excellent team! Thank you for making sure our car repair was such an easy experience! We will be back to AutoNation Buick GMC Henderson for anything and everything we need!
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Service
byon 10/19/2023
I have been completely happy with the service I receive at Auto Nation. They understand the concept of customer service. Professional experience.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Drove away with a full tank of fuel
byon 10/17/2023
I had a very pleasant experience with this dealership. I am from out of state and found a pickup I was interest in. We negotiate what I felt was a fair price. I flew into Las Vegas and was picked up at the airport by our salesman Paul who drove us to the dealership. The vehicle was washed and very clean. We were given plenty of time to look it over and ask questions. Paperwork and finance went pretty smooth. Upsales were offered and considered, but when I declined them there wasn't a lot of push back which I appreciated. The biggest thing that I was the most impressed with was they gave me a vehicle with a full tank of fuel. That was a very impressive "thank you for doing business with us" gesture. Overall I would buy another vehicle with them again.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
1 Comments
2017 Yukon Transmission Fluid
byon 10/15/2023
Took vehicle to get transmission fluid exchange. Was able to make an early appointment and got it back on time as promised. Vehicle was cleaned for pick up too. Service advisor was friendly and welcoming and asked if I had any other concerns.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
Brakes
byon 10/06/2023
I was told my brake pads needed replacement as well as my front rotors at an oil change visit. I made the visit four months later. They called and told me I needed all my rotors replaced. I was surprised I needed two rotors replaced but to replace all four seemed very abnormal so I asked if it was really necessary. They said ok maybe just the front. I didn’t get to see the rotors so I’m already suspicious and thinking they are trying to sell me on stuff I don’t need. Then they called back and said I needed a front motor mount replaced. It was $1000. I said I haven’t noticed vibration or clunking so I was gonna pass. Basically I went in thinking I might spend $1000 for brake pads but ended up getting the front rotors done and pads for $1600. But if I would have done all they wanted me to do I would have spent $4000. I just feel like they were trying to upscale me on everything. I lost my trust in them. I’ve been going there for 2.5 years and haven’t felt like that but the people there are all different and I can’t go there anymore. They lost my trust.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
1 Comments
Poor service visit
byon 10/04/2023
For being a first visit for a oil change and 90 day chec up it took 2 1/2 hours and when completed I was never told anything about the service. I was asked to sign in 2 places and my car was outside. You would think that you would get some feedback from a service advisor about the vehicle or asked if there was any questions. Very POOR handling of a first time visit. Will consider highly going to a different location for services.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
20,000 mile Service Plus
byon 09/25/2023
Service was quick and easy. Ron was friendly and responsive to my truck’s issues.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
1 Comments
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
1 Comments