Napleton's Schaumburg Subaru
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Customer Reviews of Napleton's Schaumburg Subaru
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Chris Napleton
by Chuck Gray on 03/26/2025updated 04/16/2025I called ahead to see if the vehicle was there and it was . FIRST the lady that answered the phone said that they would Match our trade in offer or beat it! Well that should have raised a red flag right there. Second. The Sales man (Todd)… . Knew where we needed our numbers to make the deal. I ASKED him multiple times how do you know the monthly payment without checking our credit and talking to financial services. MULTIPLE TIMES. OK numbers came back and This so Called sales Man (TODD) came back and said we have to add this warranty to add money to the vehicle so we can get the financing. It was a Cpo. Yes we messed up listening to this so called Sales Man. Oh yes I forget when we first got there he all ready RED FLAGGED this lady that was there and then said Thank God she left. WELL She's Lucky she left so she doesn't have to write ANOTHER Bad review on Google about this Dealership. Love the car But your Dealership is a BLACKEYE for Napleton Auto Group. I will be your GREATEST advertising Company . IF you like to make this better you know how to get in touch with me . Oh we have reached out this Dealership 7 times though the Dealership website email and No response. SMH Update April 2025: Wow reached out to This Dealership 10 Times and Not one call back . Wow Chris NapletonWould not recomend
by X on 10/25/2023Thought long and hard on this review. The dealer ship will lie and tell you what you want to hear to buy . They will also tack on extra warranty and not tell you about it. * which you can cancel* . Also there "cpo" charge is something they… will come down on first. Do not pay that because you do not need to. Would highly recomend doing third party financing so the finance managers can't take advantage of you like they will try to . Onto the service department. They are on a different wave length than the dealer. They will get offended if you ask them questions. They have no customer service and aren't there to help you. Go to palatine subbie for service 100 % better. Service department will make a point to tell you that they have nothing to do with the rest of the dealership. Would not reccomend this dealer to anyone. All prices are negotiable. Just threaten to leave and they will run to the office for one last offer. Typicly just discounting the fees there trying to burn you with. Stay safe and do your research. This dealer doesn't care about you just getting your money. Also 3 months after purchase my clutch and trans went out. Like they don't check the cars before selling them.Redelivery appointment
by NevenaK on 09/27/2023Very please with this type of service . Conner Jacobsen did go over any signal question I have . He explained all with visibly showing me all the action and spend 1 hours with me tho understand all the extra future my Subaru Forester have.… I will recommend highly him and Napletons too. Thank you so muchJune 2023 Purchase 2024 Subaru Legacy Touring XT
by Cat Thompson on 07/05/2023This was my third purchase from Napleton's Schaumburg Subaru and it was again outstanding. This dealersip is always friendly, professional and most importantly no pressure. Jonathon Proano (current Sales Manager at Napleton Schaumburg… Mazda) and Tim Poulos directed me through this purchase and made it a fun and relaxed event. I am so impressed with the Napleton Group as they make the process easy and relaxed.[non-permissible content removed]
by Lisa LaBiche on 06/01/2023I’ve sold Subarus for many years, so I am familiar with the ins and outs and the cost related to things this dealership quoted $31,700 for preowned certified Subaru ascent. This is the price online. This is a price that people search for to… contact the dealer well this dealer lies they put on a certain price on the Internet but when you call them they charge an extra $1999 to certify the vehicle ha ha ha as I stated above, I’ve sold Subarus for many years not that I’m an expert however, I know for a fact that it cost a little under $500 to certify a vehicle these people are a rip off. They tell you one thing and don’t honor anything. I will be looking into this and contacting Edmunds about it. This is false advertisement buyers. Beware! These people are crazy.Cliché price switch
by Chuck on 05/18/2023Purchased an pre-owned certified Outback, was advertised as a Subaru certified vehicle for a specified price online. When we arrived the price was quoted as significantly higher. Salesman said it was to pay for the certification. Subaru… doesn't charge for certification and the paperwork provided listing the certification as no charge. When the finance person was asked the same question he just shrugged. The sales manager When I called said all dealerships do it. I was deceived from the start. We have received no attempts to address this issue and the contact email given on Google for reviews returns as undeliverableThe price isn't the price
by Mike D on 02/27/2023Long story short - they tried to add an $1,800 "Certification charge" on at the last minute of a used car deal. Over and above what was listed for the Certified car and price online. Said it was for the consumers benefit "because they… could compare cars easier if the charge wasn't listed". Stay far away - what they say about Napleton dealers is true - the "Napleton price" is a clever way of saying you are going to pzy in ways you didn't think possible (or ethical).Got the exact same treatment
Happy Customer
by stebro2021$* on 04/22/2021If you are interested in buying a car right now, I would definitely recommend you to go to Napleton's Subaru. I am very satisfied with the deal that I received with my Forester. This is the first time that I bought a car and left the dealer… satisfied with the service that I received .I would advise anyone that's looking to buy now to go to Napleton's Subaru and check them out.Hi, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Great Experience
by Maureen K on 03/06/2021Would like to thank Charles Balfour for making the experience so easy when purchasing my Crosstrek. Also a thank you to Lance Fozo for doing a great job showing me how to work all the car features.Hi Maureen, thank you for your kind words! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!
Schaumburg Subaru Crosstrek Purchase
by good deal on 02/19/2019updated 02/27/2019Got a great price and placed an order and it was delivered as promised. The sales team was very informative and professional!!Hi there, thank you for taking the time to leave a review for us at Napleton's Schaumburg Subaru. We're happy we could meet your expectations during your Crosstrek buying experience! If you have any questions, please don't hesitate to reach out!
Subaru Ascent @ Napleton’s Subaru Schaumburg
by laura74 on 12/06/2018professional and expedientHi, we're very happy to have provided you with such a positive experience! We hope to be of service to you again in the future. Best wishes, Napleton's Schaumburg Subaru
Buy your next car from Nick Spohnholtz at Napleton Subaru
by EThomas08 on 09/05/2018After visiting a number of dealerships searching for a used outback, I found one I liked enough to put an offer on. I dealt with Nick Spohnholtz concerning a used 2015 outback, not budging on the price and insisting it was the best on the… market, I decided to walk off the lot. Nick followed up with me once asking if I had any further questions or thoughts and did not push or pressure me into any other vehicles. After a week of researching other vehicles with similar features and mileage, I went back in and purchased the outback. I truly believe they price their vehicles accurately and fairly. Nick is a knowledgeable and friendly salesmen I would recommend to anyone. I have driven my outback for a little over a week now and an issue with a sensor has popped up. Concerned that I did not purchase any extended warranty with the vehicle and I would have to fix it myself, I took it in to the service department to see what they could do. Speaking with Chris Napleton, he assured me they would take care of it. I can not be more happy with my experience at Napleton Subaru. I will be a lifelong customer and refer anyone I can to them.The Sales Staff Lied and Did not Honor a Buying Service Agreement
by JackHandy on 07/01/2018On Friday June 29, my wife were shopping for the new Ascent. While at Napleton they had in stock a car we were willing to purchase. Having access through my employer, to true car dealer quote network I got a price sent from Napleton,… prior to signing any papers that referenced the model we were negotiating on. When I presented their price to them the sales person told me "We will never give you that price, even if you ordered it and waited, this is a hot model and we can sell all we can get." This might be the only true thing that came out of Matt's mouth during our visit, but I also had been sent a binding price quote. Regardless of how low a price I could get from Napleton, after this encounter I could not do business with such dishonest and disrespectful a company. I have looked at several showrooms and all but Napleton treated my wife and I with respect.Great car buying experience
by Forester2018 on 05/01/2018I purchased my first Subaru, (2018 Forester), yesterday at Napleton's. Robert H. was my salesman, and he was a pleasure to work with. From start to finish, I never felt pressured or uncomfortable. Robert went out of his way to make sure… that I got the vehicle I wanted, answering all of my questions along the way. Unfortunately, the exact model I was looking for was not in stock at Napleton's. But, Robert informed me that there was one at a different Subaru dealer, and that he was willing to go get it for me, which he did. Awesome! Throughout our deal, Robert remained cool and calm and maintained a great sense of humor. He also went out of his way to make sure that my wife and I were comfortable throughout the day, which we really appreciated. Just wanted to say thanks again to Robert H. and the entire Napleton's crew for a great car buying experience. J.Buyer Beware - Career [non-permissible content removed]
by Katie32392 on 01/14/2018Its disappointing places like this still exist. The staff is short sighted, aggressively focused on making the next sale versus the bigger picture of repeat sales. If I had a great experience, Id be back! Unfortunately, that was not the… case. I will never buy from here again. Research shows one disgruntled review represents 26 angry customers who choose to remain silent. So please take this review seriously if you are contemplating purchasing here. The details as to why I wouldnt recommend this dealership to anyone are below, feel free to read on. I bought a used Honda here. When I arrived to test drive, the check engine light was on. Since I was purchasing the car as is, I was skeptical of the light. The salesman and the service manager assured me repeatedly it was nothing major and it was only on because the engine got wet when they were cleaning the car. They turned the light off. I then test drove the car and all seemed fine. When I returned to the dealer, the ordeal of negotiating and working with them took HOURS - so long that the banks closed. It required me to return the next day to finish up the paperwork. This took hours AGAIN no one was prepared. When we FINALLY finished the paperwork it was again past closing time, we were escorted out the door as they locked up. I started the Honda, which had been sitting for a day and the check engine light was on. It was too late to go back in because all the mechanics were gone, sales team left and all the paperwork was done. I decided to drive home and deal with it in the morning. The next day they called to let me know some of the paperwork didnt go through and that I would need to return to finalize the sale. In the meantime, I brought it to a Honda dealership to have the light checked out. The Honda dealer provided a report detailing a list of serious mechanical errors totaling over $1,800 to repair. I brought the car back to Napleton Subaru and told them I would not finish the paperwork unless they were willing to fix the car or cover part of the repair cost. They had my car nearly two weeks. During this time, they refused to return any of my calls. Somehow they pushed the paperwork through without my knowledge. They called to let me know I should pick up the car nothing was fixed. I would not wish it upon anyone to feel as violated and powerless as Napleton Subaru made me feel. It is illegal to turn a check engine light off and lie about it. This dealership is unethical that fear people have about sleazy used car salesmen ripping you off yeah, that comes true here. Napleton Subaru, if you are reading this, below are some facts and helpful tips about customer service that can help you treat your customers better, not to mention your bottom line. News of bad customer service reaches more than twice as many ears as praise for a good service experience. It takes 12 positive experiences to make up for just one negative one. It is 6-7 times more expensive to acquire a new customer than it is to keep a current one. 70% of buying experiences are based on how the customer feels they are being treated. 91% of unhappy customers will not willingly do business with you again. Resolve a complaint in the customer's favor and they will do business with you again 70% of the time. Americans tell an average of 9 people about good experiences, and tell 16 (nearly two times more) people about poor experiences. 24% of American adults have posted comments or reviews online about the product or services they buy. For every customer who bothers to complain, 26 other customers remain silent.Excellent
by Zpattalio on 12/08/2017updated 12/26/2017Wonderful services! Everyone there is very helpful and will make sure that your walking away happy. My sales guy John Carlson was awesome with finding every way possible to make sure I was getting the car I wanted. He had a great… personality as well as their finance manager George. John was very patient with me during the whole process. It was overall a great experience!New car purchase
by Gpoticha on 04/01/2017Dealership was fantastic. Last day of month and the service was personal. Mike was fantastic. I recommend him if you are buying a car.Subaru Product Experts
by desmo73 on 12/30/2016Went to Napleton Subaru interested in a new Crosstrek. Although I had spent hours and hours reading reviews and more of the Crosstrek online, this would be my first time checking one out and test-driving one in person. Nothing is more… annoying than knowing more about something you are looking to buy for the first time than the person selling it to you. This was absolutely not the case here. Caesar was a true Subaru product Expert! He very clearly was able to both demonstrate and explain every feature about the car I could come up with a question for. I asked if ti was true that the Crosstrek came with a different center differential depending on weather it was a manual or CVT transmission. He confirmed it and was able to explain it. I asked him will the infotainment system work nice with my iPhone. He asked for my phone , paired it via Bluetooth and demonstrated every feature I asked about. Besides the normal drive around town, he also suggested we try the car out in a local parking lot so i could see just how great it did in small spaces. When demonstrating the back up cam he was able to tell me the distances for each of the colored marks, and how best to use them. He knew all the most important numbers from the spec sheet ( HP, Torque, MPG, Fuel Capacity, Turning Circle etc. This kind of knowledge in a Salesperson is very very hard to find. I told him my purchase was still a few months off and he was still incredibly helpful and didn't rush a thing. When its time to buy, you need to give Caesar a try. You will be happy you did.New CPO Forester Purchase
by Geologist7 on 03/04/2016I bought a 2014 forester in the beginning of February, Miguel and John did an outstanding job! They were extremely friendly and welcoming, and the overall experience was like joining a new family. I wasnt pressured into anything, this was… my second car purchase and they made it a really great time! I love going back to the dealership and talking with them! My keyfab went missing before i picked up my car and they tore apart their dealership until it was found. Received a complementary 500$ parts certificate i didnt know i was going to get for signing up for the extended warrantee. Free car washes for the life of my vehicle too! If you want to go to a dealership where you arent just another signature this is the place! Outstanding service![non-permissible content removed]
by Tommyboy708 on 11/22/2015I recently purchased a 2014 Lexus IS 250 at Napleton's Schaumburg Subaru and I have to tell you , it's guys like this this that give dealerships the bad name.The vehicle had only 14k miles and was a clean car overall under the factory… warranty. The tire pressure light was on and they ensured me it was just low on air or if it's a sensor that they will replace it. Turns out the sensor was aftermarket and faulty and they wanted nothing to do with it after the final sale . Than I go back to my original bill of sale and all the numbers were higher than what we agreed on. I know the dealership is a place of business and they need to make money, but why lie about everything you say and do. This is the primary reason why buying a car is such a negative experience. I purchased many cars from dealerships around the nation and this dealership is one you want to AVOID AT ALL COST!!! They target hard-working Americans and pinch every single penny they can for their own benefit. I had no problem letting them make some money on my trade, and I didn't even negotiate the selling price of the Lexus and yet I still got taken advantage of. I would not recommend this dealership to anybody and please read the reviews of dealerships before you go in and make a purchase.Smooth Sales Experience, great salesman
by Scoop919 on 09/19/2015George Poulos sales manager introduced me to Jeff Treadwell Sales Consultant. I ordered a 2016 Subaru Legacy because I wanted a car that I knew would be safe and dependable. Jeff was VERY knowledgeable about Subaru and the models. he… took the time to review all manuals and features in the car. I am not tech savvy and it will take me a while to learn how to use everything LOL. George Egan the Finance Mgr made the finance process easy. cant say enough about Jeff; not the typical fast talker salesman. he was patient and thorough. I am looking forward to driving this car for many years.
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Legacy
About our dealership
Hi, we are so disappointed to learn of this situation you have described. Please reach out to us when you have a chance so we can discuss your concerns in hopes of resolving this matter to your satisfaction. General Manager Chris Napleton subaru@napletonmail.com
by Theo Sanders on 10/27/2023