Napleton's Schaumburg Subaru
Dealership Sales Review
On Friday June 29, my wife were shopping for the new Ascent. While at Napleton they had in stock a car we were willing to purchase. Having access through my employer, to true car dealer quote network I got a price sent from Napleton, prior to signing any papers that referenced the model we were negotiating on. When I presented their price to them the sales person told me "We will never give you that price, even if you ordered it and waited, this is a hot model and we can sell all we can get." This might be the only true thing that came out of Matt's mouth during our visit, but I also had been sent a binding price quote. Regardless of how low a price I could get from Napleton, after this encounter I could not do business with such dishonest and disrespectful a company. I have looked at several showrooms and all but Napleton treated my wife and I with respect.
- Recommend this dealer? No
- Purchased a vehicle from this dealer? No
- Did the dealer honor all commitments made? No