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Napleton's Schaumburg Subaru


911 W Higgins Rd, Schaumburg, IL 60195 (map)
Today 9:00 AM - 6:00 PM
Sales Rating
Recommend:
Yes (2) No (4)
Service Rating
Recommend:
Yes (2) No (0)
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Dealership Sales Review

1 out of 5 starssales Rating
The Sales Staff Lied and Did not Honor a Buying Service Agreement
Written by JackHandy on 07/01/2018

On Friday June 29, my wife were shopping for the new Ascent. While at Napleton they had in stock a car we were willing to purchase. Having access through my employer, to true car dealer quote network I got a price sent from Napleton, prior to signing any papers that referenced the model we were negotiating on. When I presented their price to them the sales person told me "We will never give you that price, even if you ordered it and waited, this is a hot model and we can sell all we can get." This might be the only true thing that came out of Matt's mouth during our visit, but I also had been sent a binding price quote. Regardless of how low a price I could get from Napleton, after this encounter I could not do business with such dishonest and disrespectful a company. I have looked at several showrooms and all but Napleton treated my wife and I with respect.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
  • Did the dealer honor all commitments made? No

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