Napleton's Schaumburg Subaru

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Napleton's Schaumburg Subaru
911 W Higgins Rd, Schaumburg, IL 60195 (map)
Today 9:00 AM - 6:00 PM
Sales Rating
(51)
Recommend:
Yes (2) No (4)
Service Rating
(12)
Recommend:
Yes (2) No (0)
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Dealership Sales Review

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Vehicle needs a transmission within a week of buying!
Written by Trevondo on 08/12/2025
updated 08/18/2025

Purchased a vehicle which had transmission issues within the first week of purchasing. Dealer will not honor the 15 day/500 miles warranty which is state law. Refuses to repair the vehicle even after it was verified by a technician there that the transmission has failed.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
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Rhett Rogers on 08/19/2025
Dealer Response
Hello, we regret to hear that you had this experience with us. If you are willing to give us another chance, please contact us at subaru@napletonmail.com so we can understand your situation better in order to try and turn your experience around. Thank you, Napleton's Schaumburg Subaru General Manager Chris Napleton subaru@napletonmail.com
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