Customer Reviews of Brilliance Subaru
Review type:
I love my new car
Excellent Service
by Bob on 10/31/2024updated 11/07/2024The Service Manager Lisa did an excellent job. Kept me informed of the process and reviewed the inspection report recommending future service needs.Bob, Thank you so much for the 5 star review. I am glad to hear that Lisa took great care of you and we look forward to your next visit. Jim DaLuga General Manager
Mr
by Larry on 10/30/2024Service appt was exceptional! Prompt attention from start to finish couldn't have asked for more.Larry, Thank you so much for the wonderful review, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager
Service
by Maureen Hinz on 10/29/2024I needed to wait for my car to be serviced. The waiting area is clean and brightly lit. They have water bottles for you to take as well as coffee and hot cocoa!! Quick and painless experience.Maureen, Thank you so much for the wonderful review, we look forward to seeing you next time. Jim DaLuga General Manager
Amazing service
by Joy Ruckoldt on 10/28/2024I bought my first Subaru in 2018, and then my husband bought one. Then my sister bought one. I love my car, but even more than that I love that I can stop at my Subaru dealer, pull into the service area, and immediately have someone helping… me. Whether it was an issue with my radio or with my tire pressure, I was in and out. I have brought my car here for all of its service needs, from oil changes to new breaks. Every time, I have been offered a loaner car, even for a two-hour job. When my leather seat began tearing, they replaced it. I have honestly never been happier with a dealership or service. Plus they help dogs. Shout out to Derek Thomas for his awesome service!Joy, Thank you so much for the AMAZING review. I am glad to hear that Derek always takes great care of you, he has been taking wonderful care of our customers since we opened Brilliance Subaru in 2014. We appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager
Service Excellence
by Pamela on 10/09/2024This is the best Subaru service department. I travel over 30 minutes for this reason. The department personnel, especially Derek, are professional but friendly. All involved care about their clients. They are patient to answer any and… all questions. Keep up the good work!!Pamela, Thank you so much for the AMAZING review! We truly appreciate your business and travel time to use our Service Department. Thank you for the business and we look forward to seeing you next time. Jim DaLuga General Manager
Rear Brake Service
by Rear Brake Service on 10/06/2024I was not liking my Crosstrek when I had to take it in for service at the dealership I bought it from in 2021. I had to try another dealership. So I picked Brilliance in Elgin. I was treated seriously and was constantly updated on the… progress of the repair and the bill was also fair in price. I told Kevin Piklor my service adviser after the repairs were done that I will be back for future service and maintenance. Great honest work and a job well done and a huge kudos to the technician who performed the work.Rear Brake Service, Thank you so much for the AMAZING review. We truly appreciate the business and we will continue to work hard to keep you coming back to Brilliance Subaru. Jim DaLuga General Manager
Quality efficient service
by JnP Schueneman on 10/04/2024Very thorough overview of cars current condition with detailed, user friendly, reports and recommendations on urgent/non-urgent service needs.JnP Schueneman, Thank you very much for the 5 star review and feedback, much appreciated! We look forward to seeing you next time. Jim DaLuga General Manager
Regular service and oil change
by Greg on 10/03/2024My service was done on time. They did a great job.Greg, Thank you for the 5 star review. Jim DaLuga General Manager
Ms
by Jean ping on 10/02/2024Called ahead, made an appt. Told sales person what > was looking for. When I arrived they were waiting for me showed me inventory. After that answered my questions. Did not feel presured to make a decision.Jean, Thank you very much for the 5 star review and purchase from Brilliance Subaru. We really appreciate the business and look forward to seeing you down the road in service. Jim DaLuga General Manager
Taken care of
by JayC on 09/30/2024The people at Brilliance take good care of you from start to finish !! Really a great team of employees !!JayC, Thank you so much for the AMAZING review! Jim DaLuga General Manager
Happy
by Robert Saunders on 09/28/2024Iam very satisfied with the service. Everyone was helpful & polite there is nothing to improve it's all goodGreat job
by Great job on 09/27/2024In and out in 40. Fantastic! Great service and work. Going to like coming back to this place!Thanks for the great review, I am glad that we earned your loyalty! Jim DaLuga General Manager
Great service
by Don V on 09/20/2024From Lisa to Derek they took care of my 2014 Outback issues from start to end. Both were exceptional and great customer service. Thank you all.Don, Thank you so much for the 5 star review, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager
Great Staff!
by Christopher Jacobs on 09/19/2024I drove from Rockford to the shop to get my oil changed only to find out I was a day early. Total brain fart by me! Still, the staff was quite accommodating and squeezed me in anyway! Such a thoughtful thing to do!!!Christopher, Thank you so much for the 5 star review and wonderful feedback. We appreciate you travelling so far to use our service department and we look forward to your next visit. Jim DaLuga General Manager
Dashboard error codes
by Grateful Fred on 09/11/2024Without an appointment, I showed up to have some error codes looked at. The service rep (Derek) was kind and had a tech look into the issue right away. As it was late in the day, they couldn't complete the repair (Thermo Control Valve), but… without asking, I was given a loaner (a nice 2024 Outback) to drive home. The repairs were made under extended warranty at no cost. Brilliance Subaru went above and beyond my expectations. I'm a very happy customer.Grateful Fred, Thank you so much for the AMAZING review. I am glad to hear that Derek took great care of you, he has been providing fantastic customer service since we opened Brilliance Subaru in 2014. We look forward to your next visit. Jim DaLuga General Manager
Satisfied customer
by Returning customer on 09/09/2024Traveling to IL, I stopped at Brillance Subaru to have my car serviced where bought my Outback. Brillance does take care of their customers. Very happy with the service dept and dealership.Returning customer, Thank you so much for the 5 star review, please stop by again when you are in town. Jim DaLuga General Manager
Excellant service
by Matt S on 09/10/2024I just wanted to give a shout out to Kim. After my oil change and battery replacement she found a problem with my throttle charger and quickly had it replaced at no charge saying it’s an issue that has been occurring often when batteries… are replaced. Thanks KimMatt, Thank you so much for the wonderful review, I am happy to hear that you enjoyed working with Kim and we look forward to seeing you next time. Jim DaLuga General Manager
Great Service
by Old Girl on 09/07/2024I trust the people and service I receive here. This is why I always return.Old Girl, Thank you very much for the 5 star review, we appreciate your loyalty to Brilliance Subaru and we look forward to your next visit. Jim DaLuga General Manager
Road Trip Emergency - Brilliance Subaru Saved The Day
by DO on 09/05/20246 hours into our 22 hour drive, when the cruise control shut off and all the dashboard lights came on. Googled “Subaru Dealers Near Me”, and Brilliance was 8 minutes away. Drove right into the service area and explained our predicament.… Out-of-towners 6 hours from home and 7 hours from our hotel. Service Department got us in right away, and got the computer on it. Turns out it was a part that was covered under a Subaru issued extended warranty that we weren’t aware of. Service Department offered us a loaner (but again, from out of town, wouldn’t have known where to go) so we declined. Drove off the lot 3 hours later with vehicle repaired at no charge to us. Office called the next day to follow up with us to make sure our service went okay. Superb customer service. We will be forever grateful to the Service Department at Brilliance for being there for us in our time of need and getting us back on the road so quickly.DO, Thank you very much for the AMAZING review! I am so happy that the issue happened so close to the dealership, and that we were able to get you back on the road on the same day. I hope your trip ended well. Jim DaLuga General Manager
Subaru maintenance
by J czajka on 08/27/2024updated 09/04/2024This dealership is always personable, friendly, professional and so easy to deal with.Judyr
by JudyR on 09/02/2024Had an emergency appt called at 7am Friday Aug 30. Had an appt for 8:30 am with car running crappy and dying out and engine light among other lights they had me diagnosed and a loaner with in 30 minutes! Yay it was Labor Day holiday and… I’m a groomer so slammed at work. They got me in and out so quick. Ty!JudyR, Thank you so much for the 5 star review and feedback. I am glad to hear that our Service team was able to take care of you and get you back on the road! We look forward to your next visit. Jim DaLuga General Manager
Subaru Outback
Subaru Crosstrek
Subaru Forester
Subaru Ascent
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- English
- Spanish
Maria, Thank you for the amazing review. We really appreciate the business and I am happy to hear that you enjoyed working with Phil. Enjoy the new car and we look forward to seeing you down the road for your service needs. Jim DaLuga General Manager
by Jim Daluga on 05/17/2025