Brilliance Subaru
Dealership Service Review
6 hours into our 22 hour drive, when the cruise control shut off and all the dashboard lights came on. Googled “Subaru Dealers Near Me”, and Brilliance was 8 minutes away. Drove right into the service area and explained our predicament. Out-of-towners 6 hours from home and 7 hours from our hotel. Service Department got us in right away, and got the computer on it. Turns out it was a part that was covered under a Subaru issued extended warranty that we weren’t aware of. Service Department offered us a loaner (but again, from out of town, wouldn’t have known where to go) so we declined. Drove off the lot 3 hours later with vehicle repaired at no charge to us. Office called the next day to follow up with us to make sure our service went okay. Superb customer service. We will be forever grateful to the Service Department at Brilliance for being there for us in our time of need and getting us back on the road so quickly.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes