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Brilliance Subaru


1500 N Randall Rd, Elgin, IL 60123 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (18) No (0)
Service Rating
Recommend:
Yes (120) No (0)
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Dealership Service Review

5 out of 5 starsservice Rating
Road Trip Emergency - Brilliance Subaru Saved The Day
Written by DO on 09/05/2024

6 hours into our 22 hour drive, when the cruise control shut off and all the dashboard lights came on. Googled “Subaru Dealers Near Me”, and Brilliance was 8 minutes away. Drove right into the service area and explained our predicament. Out-of-towners 6 hours from home and 7 hours from our hotel. Service Department got us in right away, and got the computer on it. Turns out it was a part that was covered under a Subaru issued extended warranty that we weren’t aware of. Service Department offered us a loaner (but again, from out of town, wouldn’t have known where to go) so we declined. Drove off the lot 3 hours later with vehicle repaired at no charge to us. Office called the next day to follow up with us to make sure our service went okay. Superb customer service. We will be forever grateful to the Service Department at Brilliance for being there for us in our time of need and getting us back on the road so quickly.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Jim Daluga on 09/28/2024
Dealer Response
DO, Thank you very much for the AMAZING review! I am so happy that the issue happened so close to the dealership, and that we were able to get you back on the road on the same day. I hope your trip ended well. Jim DaLuga General Manager
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