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Brilliance Subaru


1500 N Randall Rd, Elgin, IL 60123 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
Recommend:
Yes (18) No (0)
Service Rating
Recommend:
Yes (120) No (0)
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Dealership Service Review

5 out of 5 starsservice Rating
Amazing service
Written by Joy Ruckoldt on 10/28/2024

I bought my first Subaru in 2018, and then my husband bought one. Then my sister bought one. I love my car, but even more than that I love that I can stop at my Subaru dealer, pull into the service area, and immediately have someone helping me. Whether it was an issue with my radio or with my tire pressure, I was in and out. I have brought my car here for all of its service needs, from oil changes to new breaks. Every time, I have been offered a loaner car, even for a two-hour job. When my leather seat began tearing, they replaced it. I have honestly never been happier with a dealership or service. Plus they help dogs. Shout out to Derek Thomas for his awesome service!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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Jim Daluga on 11/05/2024
Dealer Response
Joy, Thank you so much for the AMAZING review. I am glad to hear that Derek always takes great care of you, he has been taking wonderful care of our customers since we opened Brilliance Subaru in 2014. We appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager
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