Customer Reviews of Brilliance Subaru
Review type:
I love my new car
Friendly and Efficient
by Charlie Ocker on 08/31/2024Very pleased with the routine oil change and service check! On time, minimal waiting, and very friendly staff.Charlie, Thanks for the 5 star review and wonderful feedback. We look forward to your next visit. Jim DaLuga General Manager
Excellent
by Deborah Korsak on 07/28/2024Great service, friendly people.Deborah, Thank you for the 5 star review. Adam has been providing exceptional customer service since we opened Brilliance Subaru in 2014. See you next time. Jim DaLuga General Manager
Brilliance Service
by Bill on 07/27/2024Service is excellent! Adam does a great job with customer relations!Bill Thank you for the 5 star review. Adam has been providing exceptional customer service since we opened Brilliance Subaru in 2014. See you next time. Jim DaLuga General Manager
30000 mile check
by Bk on 07/27/2024As always kind, trustworthy, exceptional work.BK, Thank you for the 5 star review and feedback. Much appreciated! Jim DaLuga General Manager
As Usual - Good Service
by WRX Owner on 07/23/2024Always have a good service experience here at Brilliance. The service group keeps me informed and doesn't try and oversell on things that are not needed.WRX Owner, Thank you so much for the 5 star review and your loyalty to our Service Department. Jim DaLuga General Manager
Owner
by Bob OBrien on 07/21/2024Good serviceBob, Thanks for the 5 star review. Jim DaLuga General Manager
Flat tire
by Flat tire on 07/19/2024My two week old Forester suffered a flat tire about five miles out of town, on the tollway. The tollway emergency truck stopped and put on my spare for me no charge. I went to Brilliance, & found out that there's no road hazard guarantee… on the tires of a $34,000 vehicle. They pulled a nail out of it, & put a plug in it, for $20. I was in ,& out in about an hour.Thank you for the review and feedback, I am sorry that you had a flat tire so soon, but happy that we got you back on the road. Jim DaLuga General Manager
Outback routine service
by Chris Thomas on 07/17/2024Excellent service by all employees-Brilliance Subaru is awesome.Chris, Thanks for the 5 star review and wonderful feedback. We appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager
Auto Servicing
by LEK on 07/12/2024Fast, clear explanation of our vehicle’s health.LEK, Thank you for the 5 star review, we appreciate the business. Jim DaLuga General Manager
friendly and efficient service
by redcar on 07/11/2024Thank you for the positive service experience yesterday. Kevin took my car in and Lisa provided text updates along the way. The service was completed in a timely manner and my car was washed and looked great when I picked it up. Thank… you.Redcar, Thank you so much for the 5 star review and feedback. I am glad that Kevin and Lisa worked together to get everything taken care of. We will see you down the road for your next visit. Jim DaLuga General Manager
Always Good!!
by Kathy Huth on 07/09/20242019 Outback would not start after one week on vaca… it was a 6 month old Subaru battery. Jumped it and took to brilliance , no appt and Derek got me in asap, shared with me that there has been an issue with star link draining batteries. So… fixed and back home in no time!! Also it was was covered by Subaru!!Kathy, Thank you for the 5 star review and feedback. I am happy to hear that Derek took care of everything to your satisfaction! Thanks for the business and we will see you next time. Jim DaLuga General Manager
Great Service Experience
by Reed Crofoot on 06/16/2024Over the last 8 years I've purchased 2 Outbacks from Brilliance Subaru and have taken them both to the dealer for all their service needs. I have yet to have had a bad experience in all that time. Highly recommended!Reed, Thank you so much for your loyalty to Brilliance Subaru, much appreciated. We look forward to Outback #3 when you are ready! Jim DaLuga General Manager
All good
by Pattie Schueneman on 06/14/2024Efficient and effective. Some weather delays with equipment needed, but we were continually kept updated on timeframe.Pattie, Thanks for the 5 star review, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager
Service department
by Javier Placencia on 06/09/2024Highly recommend this dealership as they are always courteous and friendly.Javier, Thank you so much for the 5 star review and loyalty to Brilliance Subaru. We look forward to seeing you next time. Jim DaLuga General Manager
Great Experience
by Vicki G on 06/08/2024Overall my experience with Brilliance Subaru has been top notch!Vicki, Thank you very much for the 5 star review, we appreciate the business and will see you next time. Jim DaLuga General Manager
service
by gary on 06/07/2024service was quick and easy and explaained wellGary, Thank you so much for the 5 star review. Jim DaLuga General Manager
Good Day
by Janet Kargol on 06/01/2024All went well and I enjoyed seeing Marley, the dog up for adoption. I like that Subaru gets involved in helping all kinds of organizations.Janet, Thank you very much for the 5 star review and spending time with our rescue dog of the day, Marley! We appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager
Service Excellence
by Stan on 05/31/2024I have been going to their service department for 9 years ever since I purchased my car from Brilliance Subaru and haven't been disappointed. Recently needed multiple repairs and maintenance (AC, bulbs, oil change, etc.) and they delivered… same day as usual. Thank you, Adam, Kim and the team for your excellent service!Stan, Thank you so much for the 5 star review and amazing feedback. We really appreciate your loyalty to Brilliance Subaru and we will take great care of you and your car for the next 9 years! Jim DaLuga General Manager
Service appointment
by Fire Chief on 05/09/2024Always a pleasant,professional experience. Employees make brillance what it is and your employees are the bomb.Fire Chief, Thank you very much for the amazing review, we appreciate the business and look forward to seeing you next time. Jim DaLuga General Manager
repair servicer
by repair servie on 04/23/2024very satisfied with service, time frame was as promised, within one hour.repair service, Thank you very much for the 5 star review, I am happy to hear you had a great experience at Brilliance Subaru and we look forward to your next visit. Jim DaLuga General Manager
Excellent Service
by Bob Meyer on 04/19/2024We always have a great experience at Brilliance Subaru. The staff and service at this location is excellent. We highly recommend Brilliance Subaru for all services and buying needs. We are grateful to be able to go to this dealership. We… live about an hour away and don't mind the drive at all.Bob, Thank you very much for the AMAZING 5 star review. We really appreciate the recommendations and our staff will continue to work hard to ensure that you make the trip to Brilliance! See you next time. Jim DaLuga General Manager
Subaru Outback
Subaru Crosstrek
Subaru Forester
Subaru Ascent
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
- English
- Spanish
Maria, Thank you for the amazing review. We really appreciate the business and I am happy to hear that you enjoyed working with Phil. Enjoy the new car and we look forward to seeing you down the road for your service needs. Jim DaLuga General Manager
by Jim Daluga on 05/17/2025