Brilliance Subaru

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Brilliance Subaru
1500 N Randall Rd, Elgin, IL 60123 (map)
Today 9:00 AM - 8:00 PM
Sales Rating
(153)
Recommend:
Yes (18) No (0)
Service Rating
(474)
Recommend:
Yes (120) No (0)
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Dealership Service Review

service Rating
Dashboard error codes
Written by Grateful Fred on 09/11/2024

Without an appointment, I showed up to have some error codes looked at. The service rep (Derek) was kind and had a tech look into the issue right away. As it was late in the day, they couldn't complete the repair (Thermo Control Valve), but without asking, I was given a loaner (a nice 2024 Outback) to drive home. The repairs were made under extended warranty at no cost. Brilliance Subaru went above and beyond my expectations. I'm a very happy customer.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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Jim Daluga on 09/28/2024
Dealer Response
Grateful Fred, Thank you so much for the AMAZING review. I am glad to hear that Derek took great care of you, he has been providing fantastic customer service since we opened Brilliance Subaru in 2014. We look forward to your next visit. Jim DaLuga General Manager
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