Customer Reviews of Jim Tidwell Ford
Review type:
Truck Purchase
Not happy!!!!!
by WILLIAM WALLS on 09/14/2021Made appointment as requested for oil change and tire rotation. Was told two hours. Went to lunch. Back in two hours and told they haven’t started. Another hour and a half. Blew my whole day. Appointment means nothingThank you for bringing this to my attention. I apologize that the service completion time did not meet your expectations. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Great Service!
by GCloer on 09/14/2021Service was completed in a timely manner. The service tech provided excellent customer service.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Links
by Matthew 24 on 09/14/2021After diagnosing the problem on my vehicle, I was told Friday mid-afternoon that it would not be ready until late Monday afternoon. The Advisor calls me back in an hour & states my vehicle is fixed & ready for pick-up. Based on our prior… conversation, I had know one to drive me to pick it up. I picked vehicle up Monday morning ~ 9:30 & it takes 20-25 minutes to pay the Advisor & have my vehicle delivered to the service area. Part of that problem waiting is that the Advisor has to go pick up the vehicle. There should be a designated person the Advisor could call to deliver the vehicle to the service area while he processes the payment.Thank you for bringing this to my attention. I apologize the service completion time did not meet your expectations. I would like an opportunity to address your concerns and to earn your business, please contact me at. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Door Problem
by Jonny Streetman on 09/13/2021I had a very good experience. Jonny Streetman was very helpful. He was pleasant and informative about the service I need to have done. The work was done in less time and for less cost than I anticipated.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Disappointed
by Disappointed Celena on 09/13/2021While I really appreciate the folks at Jim Tidwell, Im disappointed in them. I've been having my 2018 Explorer serviced here since i bought it. Not one time did anyone mention that i needed brakes or tell me that i neede rotors turned or… ANYTHING!! Tires were mentioned but that was it. This time when warranty rack work and oil change was being done, Candace calls and tells me i need a $1000 brake job, front and back. I wasnt hearing any squealing or anything. Hesitantly and disappointedly, i told her go ahead but in hindsight i feel taken advantage of, which is sad. Why wasnt I advised ANYTIME this year that i had an issue???? The entire ordeal has left a bad taste in my mouth and a whole in my wallet AND heart.Thank you for bringing this to my attention. I apologize for this issue regarding your recent service visit. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Good and quick
by Ben on 09/13/2021Got it done quick and easily on a Saturday would recommend.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
The works!!
by R Davis on 09/13/2021I always get my oil changes here because its convenient and a great deal however, this time it seemed to take a little longer than it normally does even though I arrived before my scheduled appointment.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Michael's attention to detail was awesome!
by Jason Hart on 09/13/2021Went in with a destroyed flat tire. Michael found an exact match locally and had it here the following morning. He had it balanced and mounted by afternoon and I was on my way. Great service. 👍We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Great service
by Boris86 on 09/11/2021Great service kept me informed on progress of my serviceWe are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Good service but long wait time
by Racz on 09/11/2021Good service but even after I made an appointment, it was a 2 hour wait for a simple oil change.Thank you for bringing this to my attention. I apologize that the service completion time did not meet your expectations. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmtih3@group1auto.com
3 Hours for a Oil Change & Tire Rotation? Really? Go somewhere else!
by martinsfam on 09/10/2021I don't know why the dealership takes appointments when every service gets put in the same cue whether you're getting an oil change or major work done. The service desk people spend most their time on their personal phones, and the service… desk phones rang constantly for 3 hours straight. Service desk personnel promise to get back to you while you're waiting for status, and never bother to let you know what the status is. I heard the service desk complain there was no communication between them and the Technician's. Really, this is 2021. Excuses, excuses. The Service Desk Manager attempted to address mine and another Customers concerns and all we heard was excuses. A coupon was provided at check-in, and we were quoted $39.99 plus $15.00 for full synthetic, we ended up paying $70.15. Never will I go to a dealership for anything that does not explicitly require their business.Thank you for bringing this to my attention. I apologize for lack of communication you experienced during your service visit. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmtih3@group1auto.com
Excellent sales staff!
by Andrew on 09/10/2021Jim Tidwell did a great job when I purchased my car. There were some disagreements when trying to make a deal but at the end of the day no feelings were hurt and everyone was satisfied. I would recommend this dealership even if I bought a… Toyota from a Ford dealership :)We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Courtney wad very helpful.
by Turner on 09/09/2021OkWe are very happy to hear that we were able to provide you with an enjoyable experience!
Professional and Polite
by Michele on 09/09/2021Explained everything clearly and done on time.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Service Report
by Ross Gall on 09/09/2021Great service but should offer express service for oil changes/tire rotationWe are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Great Service
by Carmine DeGaetano on 09/09/2021Service techs were professional and polite .. all required repairs were fully explained… and completed in a reasonable amount of time.. thanksWe are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
2 hours I will never get back
by RD on 09/07/2021Had an appointment to change the oil and brake pads, waited 2 hours for them to tell me they didn’t have my part, and they had not performed the oil change. So after 2 hours of waiting. I left. With nothing getting doneThank you for bringing this to my attention. I apologize that the service completion time did not meet your expectations. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmtih3@group1auto.com
OVER THE MOON IN LOVE
by Amanda Laine on 09/07/2021I have never, ever been treated by a company the way I was treated at Jim Tidwell Ford. Like family. I'm a first time car buyer and very scared of the entire process. Just very unsure because of all the horror stories I've heard of being… scammed or tricked into something I wouldn't want. Not this dealership! Thanks to Davian and Brandon, I felt so comfortable and taken care of every step of the way. They thoroughly explained every piece of information and every decision I needed to make. They gave me their honest opinions about all my options so that I understood what every choice meant and where all my money would be committed. I'm sure they could tell how timid I was but they took great care with me. It wasn't aggressive and overwhelming like other experiences have been with other dealerships (which is why I'venever purchase a vehicle before); they were so gentle and understanding of my needs. They let me test drive and inspect and ask as many questions as i needed until i was completely comfortable with my final decision on a car. I finally settled on a 2021 Bronco Sport and I'm so happy with her. She's a beautiful vehicle and she drives like a dream. So many features included that I wasn't expecting and a few that have definitely made my life easier. I can't imagine my life without this car and can't wait to take all the adventures that are now possible for me thanks to this model. Now I have to figure out how to repay Davian, Brandon, and Jim Tidwell Ford for this amazing life change! I will definitely be coming back for all my servicing needs and have the utmost confidence that if I had any questions or concerns, all I have to do is call them. Thanks again guys, you're certainly the best in the biz!We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Classic bait and switch
by Corey on 09/06/2021Classic dealership experience: come in with car issue, get told they can not find issue, pay them $200, dealership magically finds issue, quotes you $1000+ for something that is a fraction of the price anywhere else. Don’t go there.Thank you for bringing this to my attention. I apologize for what you experience during your service visit. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Ignition diagnostics
by Dan Barnard on 09/06/2021Pleased with the attention of the Service Assistant and the dedication of the Tech in analyzing the issues.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Very Quickly Attended To
by Sharon Jackson on 09/06/2021We had a small issue with the car. It was quickly handled by Michael and we were on our way home.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Looking for a New or Used Ford in Kennesaw? You've come to the right dealership! At Jim Tidwell Ford we provide everything automotive, with great prices and customer service to the greater Atlanta area. With a new or used Ford in Kennesaw, you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Marietta, Atlanta or Smyrna and see us in person.
The service you'll get at Kennesaw's Jim Tidwell Ford will be 2nd to none! If you are in the market for a new or used Ford in Atlanta, call to speak to a friendly salesperson, or stop in and see us at 2205 Barrett Lakes Blvd.
Our used cars near Marietta, Atlanta and Smyrna are carefully inspected by our technicians to guarantee quality for our Kennesaw customers. We are continually receiving vehicles for our used car inventory, so check back often. Visit our inventory page to browse through the Kennesaw used cars we currently have in stock.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
by Savy Robinson on 06/06/2024