Jim Tidwell Ford
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Dealership Service Review
service Rating
Not happy!!!!!
Written byon 09/14/2021
Made appointment as requested for oil change and tire rotation. Was told two hours. Went to lunch. Back in two hours and told they haven’t started. Another hour and a half. Blew my whole day. Appointment means nothing
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? No
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Customer Service on 09/24/2021
Dealer Response
Thank you for bringing this to my attention. I apologize that the service completion time did not meet your expectations. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
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