Jim Tidwell Ford
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Dealership Service Review
service Rating
Disappointed
Written byon 09/13/2021
While I really appreciate the folks at Jim Tidwell, Im disappointed in them. I've been having my 2018 Explorer serviced here since i bought it. Not one time did anyone mention that i needed brakes or tell me that i neede rotors turned or ANYTHING!! Tires were mentioned but that was it. This time when warranty rack work and oil change was being done, Candace calls and tells me i need a $1000 brake job, front and back. I wasnt hearing any squealing or anything. Hesitantly and disappointedly, i told her go ahead but in hindsight i feel taken advantage of, which is sad. Why wasnt I advised ANYTIME this year that i had an issue???? The entire ordeal has left a bad taste in my mouth and a whole in my wallet AND heart.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Customer Service on 09/24/2021
Dealer Response
Thank you for bringing this to my attention. I apologize for this issue regarding your recent service visit. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
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