Jim Tidwell Ford
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Written byon 09/14/2021
After diagnosing the problem on my vehicle, I was told Friday mid-afternoon that it would not be ready until late Monday afternoon. The Advisor calls me back in an hour & states my vehicle is fixed & ready for pick-up. Based on our prior conversation, I had know one to drive me to pick it up. I picked vehicle up Monday morning ~ 9:30 & it takes 20-25 minutes to pay the Advisor & have my vehicle delivered to the service area. Part of that problem waiting is that the Advisor has to go pick up the vehicle. There should be a designated person the Advisor could call to deliver the vehicle to the service area while he processes the payment.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
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Customer Service on 09/24/2021
Dealer Response
Thank you for bringing this to my attention. I apologize the service completion time did not meet your expectations. I would like an opportunity to address your concerns and to earn your business, please contact me at. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
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