Customer Reviews of Jim Tidwell Ford
Review type:
Truck Purchase
Great customer service
by Steve Piskor on 09/04/2021Michael in service was super helpful. Got me in and out very quickly. Answered all of my questions and concerns and gave me good advice for future service needs. Excellent customer service. I would recommend Jim Tidwell Service department… to anyone who needs auto service.We are very happy to hear that we were able to provide you with an enjoyable experience! Thank you for your business and look forward to your next visit!
Slow!!
by Service department very slow on 09/03/2021-Was never told it took 72 hrs for diagnostic until I got there. -Took 30 minutes to check out. -SUV had ants inside everywhere. Wife was getting bit while drivingThank you for bringing this to my attention. I apologize for error in communication regarding your vehicles service. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
DO NOT BUY A USED CAR HERE!!!
by Buyer beware on 03/19/2021Bought a three year old used car here. Car was in the shop 3 times in less than a week after I bought it. Once it even had to be towed there, because all the oil drained out. They fixed the oil and broke the air conditioner. Taking it… somewhere else to be fixed.Thank you for bringing this to my attention. I apologize for the issues with the car you purchased here. I would like an opportunity to fix this and to earn your business, please contact me at jsmith3@Group1Auto.com. I look forward to speaking with you. Jeremy Smith General Manager
No service
by Seb on 08/23/2019I own a 2018 Mustang GT that is also equipped with Roush supercharger. In April I started having some issues with a vehicle and decided to take it back to Jim Tidwell Ford. At first everything seemed to be fine although I had to wait… approximately 2 weeks on a part that was out of stock. After the part arrived vehicle was released to me but unfortunately still exhibiting the same problems. I went back to the dealer and left the car for repair. Since that time its been almost 4 months. During that time I felt that I am not getting a proper customer service so I decided to complain and I was taken to a person responsible for overseeing their service dept. Gentleman whom I talked to was very nice and apologetic and promised to personally inform me on the progress of the work. About two weeks ago Ford Motor Company made a determination that the problems with my vehicle are not caused by any of their systems even though they do not have an idea what is causing the problem and pointed a finger to Roush Performance. They decided to remove my rental car coverage and this same time the same supervisor in not so subtle way was telling me to take the car somewhere else. Displeased with the customer service I decided to leave a review which had upset the supervisor and he decided to retaliate and so he informed me that he will no longer perform any work on my vehicle and that both I and my vehicle are no longer welcome on the property. I tried to point that my review is a description of my experience and that it should serve him as a chance to improve their customer service to which he replied that he doesnt care about my experience because I am not a paying customer and to top it off his store lost $700 to cover my rental car. 4 months and counting I still have issues with my vehicle and no fix in sight.We're sorry that after further attempts to resolve your concerns that we were unable to meet your expectations. If there is ever anything we can do for you in the future, we hope you’ll give us the opportunity to earn your business back.
Service
by Jmstamp on 05/23/2019Excellent and seamless service. Great customer care was given by Joe and I was very pleased with level of detail in report and all communication.Thank you for your kind words for Joe! We are so glad he was able to earn your business and make your experience more than satisfactory. We look forward to your next visit!
Service department
by Felix11 on 03/15/2019I was please with how they treat me and took care of my needs and questions about my car having the "check engine " light on.Thank you so much for your kind words! Glad to hear we could help!
Satisfied customer
by Bjordan on 02/18/2019Last minute oil change was done quickly with excellent service. Advisor got us in fast and listened to our needs.Thanks for the kind review! We're glad you had a great experience!
Glad to hear we were able to provide you with a last minute oil change promptly! Thank you for you business!
Great Work
by happygirl123 on 02/15/2019Thank you to Kirk for his hard work & aim towards helping his customers. Super proud to be a Ford ownerWe appreciate your kind words for Kirk. Thank you for being a customer!
Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Very poor service
by JohnnyH on 02/10/2019Was informed that a brake repair with turning rotors would be 2-3 hours max. Arrived for my appointment 30 minutes early. I checked in three times and the service advisor said they would call me. They never called. When I arrived 15 minutes… before closing I was told Sorry, they never started the service. Seven hours in the shop, three follow up calls and the advisor neve checked or knew my truck repairs had not been started. Incompetent and unprofessional.Thank you for bringing this to my attention. I apologize that your recent service visit took longer than expected. I would like an opportunity to address your concerns and to earn your business, please contact me at 678-784-1254. I look forward to speaking with you. Michael Colletti
Great experience
by JimfromATL on 01/30/2019It was a great over all buying experience. Salesman was very helpful and not pushy. I would buy from Jim Tidwell again for sure.Glad to hear that we have been able to provide you with a great experience! Thank you!
Customer service and sales rep
by Prentiss on 01/29/2019I had very great customer service from sales rep Jesse George, I was very satisfied with the purchase of my vehicle,and felt very comfortable when we went on a test drive..We appreciate your kind words for Jesse! Thank you for your 5-star review!
Great service on my factory recall.
by KWildes on 01/16/2019Timely, quick and competent. They did a great job and got me in and out quicker than they said they would.Thank you for your kind words! We are very happy to hear that we were able to provide you with an enjoyable experience!
Recall
by Vincent on 01/09/2019Jim Tidwell Ford provided timely service on my vehicle.Thank you for being a customer!
Radio Repair
by BPS2323 on 01/10/2019I brought my truck in to have the radio looked at. I had brought in the truck several times to Wade Ford and they never could fix it. Tidwell Ford found the issue and fixed it the first time. Great service!!We are glad to have been able to fix your radio issue! Thank you for being a customer!
2019 Mustang
by Gr8golfernga on 01/09/2019Awesome job by the team at Tidwell. Renardo and Andrew took great care of us through our purchase.We appreciate the kind words for Renardo and Andrew! Thank you!
Terrible Customer Service
by NOT_FIFO_TODAY on 11/12/2018Had a 7am Appt. to get a quote for driver side mirror, tailgate lock, and rear passenger door lock. I was the 4th car in that morning. Informed the rep that I needed the car back by 6pm because spouse had to go to work. My service ride… home that morning was a pleasant experience; however by 3pm I had NOT received a callback, so I called. My vehicle had NOT even been looked at. Remember I told the rep at 7am that I needed my car back by 6pm. At 5:30, I drove my husband to the service center to get his car, so he could go to work. Quote was still NOT ready. They scrambled to Look at it - I guess thinking that we would leave the car for Day 2 - NOT! At about 5:50pm a person informs us that they have the tailgate cover off and could still fix it - AGAIN NOT - HAVE TO GO TO WORK AT 6:00PM. We finally get the car at 6:07PM. Spouse heads to work. I pay the $99 fee and receive a quote for $2000 plus after having the vehicle for 11 HOURS! Guess it wasn't first in first out. Wonder if it was based on estimated dollar amount of work. Since I only needed 2 locks and a side view mirror for $2000. Will never go back to this Ford Service Center!!Another new car from Jim Tidwell Ford.
by Teesi59 on 10/22/2018Excellent dealership to buy a new car. Our 4th our have from here. Thanks to Brandon Johnson for making the purchase a no hassle no pressure deal. He did a fabulous job getting us the car we wanted for the price we needed. Will definitely… use this dealership again. We recommended to our sister and she bought from Brandon and Jim Tidwell dealership too.Kirk was Great!
by V30Fusion on 10/05/2018Needed 4 new tires and Kirk set me up nice with quality tires. Great customer service.Thank you for your review of Kirk, we appreciate you choosing us for your tires!
Excellent Buying Experience
by EricaMass on 09/18/2018Sales employee, Justin made the buying experience simple and smooth. We were able to tell Justin what we wanted, what we wanted to pay, and what we needed to get for our trade and he made it all happen. Would highly recommend Jim Tidwell… Ford and Sales guy Justin!Thank you for your kind words for our staff, we appreciate it!
Excellent service
by yvestcp on 08/29/2018Service was done in a timely manner, adviser(Michael Tyler) explained all the work done and offered to have someone shuttle me to/from the shop as I had chosen to drop off the car. I did not have to request for it. Great customer service… overall.2018 F-150
by Mike_Judy on 08/16/2018Easy to work with. Henry Pierre was willing to find the vehicle that best suited my needs. I would recommend the dealer and especially Henry to purchase a vehicle.
Looking for a New or Used Ford in Kennesaw? You've come to the right dealership! At Jim Tidwell Ford we provide everything automotive, with great prices and customer service to the greater Atlanta area. With a new or used Ford in Kennesaw, you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Marietta, Atlanta or Smyrna and see us in person.
The service you'll get at Kennesaw's Jim Tidwell Ford will be 2nd to none! If you are in the market for a new or used Ford in Atlanta, call to speak to a friendly salesperson, or stop in and see us at 2205 Barrett Lakes Blvd.
Our used cars near Marietta, Atlanta and Smyrna are carefully inspected by our technicians to guarantee quality for our Kennesaw customers. We are continually receiving vehicles for our used car inventory, so check back often. Visit our inventory page to browse through the Kennesaw used cars we currently have in stock.
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
by Savy Robinson on 06/06/2024