Jim Tidwell Ford
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Dealership Service Review
service Rating
Good service but long wait time
Written byon 09/11/2021
Good service but even after I made an appointment, it was a 2 hour wait for a simple oil change.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 09/24/2021
Dealer Response
Thank you for bringing this to my attention. I apologize that the service completion time did not meet your expectations. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmtih3@group1auto.com
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