Jim Tidwell Ford
Dealership Service Review
I don't know why the dealership takes appointments when every service gets put in the same cue whether you're getting an oil change or major work done. The service desk people spend most their time on their personal phones, and the service desk phones rang constantly for 3 hours straight. Service desk personnel promise to get back to you while you're waiting for status, and never bother to let you know what the status is. I heard the service desk complain there was no communication between them and the Technician's. Really, this is 2021. Excuses, excuses. The Service Desk Manager attempted to address mine and another Customers concerns and all we heard was excuses. A coupon was provided at check-in, and we were quoted $39.99 plus $15.00 for full synthetic, we ended up paying $70.15. Never will I go to a dealership for anything that does not explicitly require their business.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No