Jim Tidwell Ford
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Dealership Service Review
service Rating
2 hours I will never get back
Written byon 09/07/2021
Had an appointment to change the oil and brake pads, waited 2 hours for them to tell me they didn’t have my part, and they had not performed the oil change. So after 2 hours of waiting. I left. With nothing getting done
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 09/24/2021
Dealer Response
Thank you for bringing this to my attention. I apologize that the service completion time did not meet your expectations. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Jeremy Smith
General Manager
jsmtih3@group1auto.com
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