Customer Reviews of Jim Tidwell Ford
Review type:
Truck Purchase
So accommodating!
by Candice on 01/11/2022I work a crazy job with hectic hours and they were more than willing to work with me in every aspect. I’m glad I made the choice to shop here rather than other placesThank you Candice for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Great sales service!!
by Justin on 01/11/2022Great customer service from VC and the rest of the team. Made all aspects of process so easy.Congratulations on your new car, Justin! Thanks for the review and kind words for VC and our team.
Unhappy customer
by Karen Anthony on 01/11/2022This particular visit I took my car in for diagnostics. I scheduled an appointment for 7:30am on Monday. Checking my in, no problem. Expecting 72hr process, no problem. However, I was expecting the service advisor to reach out just inform… me of progress. I was never called or contacted. In fact, all communication was initiated by me. By Friday, I had had enough. I went to dealership to retrieve my car. No one informed me regarding my car. I went to take it back. When I got there, a different service advisor said my car was ready. What! No one called me. The outcome, after a week, was a new battery. It took a week, during the holiday, to determine that I needed a new battery, which was under warranty! Not happy with Tidwell Ford, where I purchased my car and have only taken it for service.Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Courtney did a super job
by Richard Wheeler on 01/10/2022Great job! Other than taking 5 days it was great!Thank you for your kind words for our staff, we appreciate it! We are very happy to hear that we were able to provide you with an enjoyable experience!
Easy to work with
by Sky on 01/10/2022Dropped off my car in the morning for service. Basic Works package, oil change, tire rotation, fluids refilled. I expected to pick up end of the day but Michael and the techs got it done much faster.Thank you for your kind words for Michael and our staff, we appreciate it! We are very happy to hear that we were able to provide you with a fast and enjoyable experience!
Great Service
by Ed on 01/10/2022Everyone was very friendly. They made me an appointment the day I called and didn’t have to wait. I was able to get my service very quick and Mike was very friendly and informative. Definitely bringing my car here from here on out!Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
Oil change
by Bob on 01/08/2022Why does it take nearly 3 hours to have the oil changed in your car after making an appointment several days in advance??? Then when you get the car back it has oil smudges on the door… Bottom line is it takes entirely too long and the car… is given back to you dirtier than when you brought it in….Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Great service, great deal
by Mcbessey on 01/08/2022Had taken my truck here 6 months ago for major service and was pleased, so when I got the email with the Saturday special for "The Works" it seemed like a no-brainer. Grabbed the 7:30 time slot and was out in time to get breakfast and… Saturday chores done.Thank you for being our customer, we appreciate your kind words. We are thrilled that you had a pleasant service visit! We thank you for your business and look forward to your next visit!
Ford Taurus not 500
by Jan G on 01/07/2022I have to say that I was not impressed with the service department. When I was finally able to pick up my car, I was not given a report of what was actually done by the technician. I will not return.Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Battery replacement
by C Lovinggood on 01/07/2022Hayley was super friendly upon checkin to replace my daughters car battery, Her customer service was exceptionall.Thank you for your kind words for Hayley, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Not Helpful
by Black Beauty on 01/07/2022Tidwell of Kennesaw—it’s pointless to have any other service needs completed timely. They have the audacity to suggest that you leave your sole form of transportation with them potentially up to three days just to figure out a simple… problem like a possible clogged ac hose. On top of that, they do not compliment you with a service vehicle even though it’s their fault you’d ever need one. Like, how am I suppose to go to work while you take three days to figure out my service problem? They’re not convenient at all or customer friendly. I’m thinking maybe they don’t need or want my business? Making an appointment for more than one service need is a no go. I am always disappointed whenever I take my car there. I only go to them bc I drive a Ford Mustang and they’re the only dealership close by. Honestly none of the ford dealerships in Georgia that I have been to are ever reliable or dependable. It’s always some kind of inconvenience the customer has to deal with—no parts, leave your car for three days or two weeks for repairs, long wait time, no availability, make appointment for one thing end up getting something else. Also today I was told I needed breaks really bad but did they replace them as I was open to do—no. Like what is this!? This is a dealership service center. You’d think you would get tip top service. I’ve gotten better service care at Firestone. Wish Tidwell did better and offered more to their customers. Tired of being disappointed.Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Jonny in Service was great!
by Terry H on 01/06/2022Had a great experience taking my 2013 Ford F-150 in to get new keys. Johnny was great and even found a recall repair that needed to be done and the truck was completed in less than 48 hours.Thank you Terry for your kind words for Johnny! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!
Nice work!
by Tripp H on 01/06/2022Got the part in and finished the job timelyThank you Tripp for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forward to your next visit!
Terrible service
by Michael on 01/06/2022Slow and not knowledgeable on the vehicles they sell and service!!!Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Great Customer Experience
by Anita on 01/05/2022All went well, again. Hayley was my Service Adviser. She greeted me and was personable, knowledgeable and through. She kept me notified and informed as the service proceeded. All around great Customer Experience. Thank you Tidwell Ford.Thank you Anita for your kind words for Hayley! We are thrilled that she provided you with a great service visit. We look forward to your business with us again!
Confident
by Robert on 01/05/2022The service team is professional and efficient.Thank you for your kind words for our staff, we appreciate it! We thank you for your business and look forward to your next visit!
Charged for parts not even an option on my F150
by Bridget on 01/05/20222013 F150 with 108k miles. Scheduled a 100k service online for $581. Off the bat the price went up as soon as I talked to the Service Advisor onsite. After their first once over, they insisted I needed a new battery ASAP - for $189.… Once the final bill came, I was charged for a cabin filter - that isn’t even installed on my truck. What if I didn’t know that? What if I didn’t read the bill? What do I not know about my F150 that they also slid in there? I chose a Ford Dealership for service because they work on trucks every single day. The entire process left me feeling taken advantage of + overcharged. I will find a different place for future maintenance.Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Top-notch Customer Service
by Marie K on 01/05/2022This was the second time I’ve been to Jim Tidwell Ford since moving here in the Spring. I had an unexpected tire pressure problem and I stopped in without an appointment to see if someone could tell me if there was something wrong with my… tire or a computer glitch. Sure enough, Hayley found a nail in my tire and told me they’d be able to handle it in a bit. The wait was about an hour and a half…but hey! I didn’t have an appointment. The waiting area is comfortable and I chatted with a few nice people. I was safely back on the road and plan to make my 10k mile checkup in a few weeks. I’m glad I made Jim Tidwell Ford my new dealership.Thank you Marie for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!
Worst service
by Sara on 01/05/2022Do not go here for anything. If you make an appointment it doesn't matter. Is just a suggestion i was told. They tell you to change parts i just change somewhere else after i told him i just did change them. Oh its a mistake they are… ok.... they just want money.terrible customer serviceThank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you. Jeremy Smith General Manager jsmith3@Group1Auto.com
Courtney was great!
by Chris on 01/05/2022Had a great experience with Courtney in the service dept. She was very knowledgeable and a pleasure to work with!Thank you for your kind words for Courtney, we appreciate it! We are very happy to hear that we were able to provide you with great service visit!
Best car buying experience ever
by San D on 01/04/2022This was by far the shortest car purchase ever. I’ve been to plenty of dealerships where I was there all day just to complete the paperwork. This time around was completely painless. Michael Schultz in sales was great. Davian the… financial manager was amazing as well. Thank you Jim Tidwell Ford.Thank you for your kind words for Michael and Davian! We are thrilled that they provided you with a great car buying experience. Congratulations on your new car!
Looking for a New or Used Ford in Kennesaw? You've come to the right dealership! At Jim Tidwell Ford we provide everything automotive, with great prices and customer service to the greater Atlanta area. With a new or used Ford in Kennesaw, you'll get a reliable and stylish new car at a price you can afford. Call us or make the drive from Marietta, Atlanta or Smyrna and see us in person.
The service you'll get at Kennesaw's Jim Tidwell Ford will be 2nd to none! If you are in the market for a new or used Ford in Atlanta, call to speak to a friendly salesperson, or stop in and see us at 2205 Barrett Lakes Blvd.
Our used cars near Marietta, Atlanta and Smyrna are carefully inspected by our technicians to guarantee quality for our Kennesaw customers. We are continually receiving vehicles for our used car inventory, so check back often. Visit our inventory page to browse through the Kennesaw used cars we currently have in stock.
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- Cable Television
- Collision Repair/Body Shop
- Customer Lounge Area
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
by Savy Robinson on 06/06/2024