Jim Tidwell Ford

Tidwell of Kennesaw—it’s pointless to have any other service needs completed timely. They have the audacity to suggest that you leave your sole form of transportation with them potentially up to three days just to figure out a simple problem like a possible clogged ac hose. On top of that, they do not compliment you with a service vehicle even though it’s their fault you’d ever need one. Like, how am I suppose to go to work while you take three days to figure out my service problem? They’re not convenient at all or customer friendly. I’m thinking maybe they don’t need or want my business? Making an appointment for more than one service need is a no go. I am always disappointed whenever I take my car there. I only go to them bc I drive a Ford Mustang and they’re the only dealership close by. Honestly none of the ford dealerships in Georgia that I have been to are ever reliable or dependable. It’s always some kind of inconvenience the customer has to deal with—no parts, leave your car for three days or two weeks for repairs, long wait time, no availability, make appointment for one thing end up getting something else. Also today I was told I needed breaks really bad but did they replace them as I was open to do—no. Like what is this!? This is a dealership service center. You’d think you would get tip top service. I’ve gotten better service care at Firestone. Wish Tidwell did better and offered more to their customers. Tired of being disappointed.