Jim Tidwell Ford
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Dealership Service Review
service Rating
Oil change
Written byon 01/08/2022
Why does it take nearly 3 hours to have the oil changed in your car after making an appointment several days in advance??? Then when you get the car back it has oil smudges on the door… Bottom line is it takes entirely too long and the car is given back to you dirtier than when you brought it in….
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Customer Service on 01/24/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
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