Jim Tidwell Ford
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Dealership Service Review
service Rating
Charged for parts not even an option on my F150
Written byon 01/05/2022
2013 F150 with 108k miles. Scheduled a 100k service online for $581. Off the bat the price went up as soon as I talked to the Service Advisor onsite. After their first once over, they insisted I needed a new battery ASAP - for $189. Once the final bill came, I was charged for a cabin filter - that isn’t even installed on my truck. What if I didn’t know that? What if I didn’t read the bill? What do I not know about my F150 that they also slid in there? I chose a Ford Dealership for service because they work on trucks every single day. The entire process left me feeling taken advantage of + overcharged. I will find a different place for future maintenance.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Customer Service on 01/24/2022
Dealer Response
Thank you for bringing this to my attention. I apologize for your service experience. I would like an opportunity to address your concerns and to earn your business, please contact me. I look forward to speaking with you.
Jeremy Smith
General Manager
jsmith3@Group1Auto.com
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