Customer Reviews of AutoNation Honda Chandler
Review type:
Bri was a great sales rep!
by Will on 06/08/2025
Bri was efficient and helped me find a car fast without waiting hours like other dealerships I will definitely be coming back!
726 reviews
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3rd CRV! We love this place!!
by dfinnell1 on 08/26/2014Excellent service today as we got our next new Honda. This is our 4th CR-V, and our 3rd from AutoNation Honda Chandler. We couldn't have asked for a better experience- their customer service is outstanding and doesn't pressure you in any… way. We love coming back here because the employees make you feel welcome and actually thank you for coming back after all these years. Elmer O assisted us when we first walked in the showroom; again, not pushy at all. He talked to us for a while, we told him what we were interested in, and we hopped in the golf cart for a tour of their car lot. John S hooked us up with a FANTASTIC deal in a short amount of time. And Eric T was a pleasure to work with when we took care of all the finance and paperwork. He was extremely professional and made the tedious process of signing all those reams of paperwork incredibly bearable. He was funny and personable great. We loved the experience here today - thanks for making this such a great way to spend a Friday night, John, Eric, and Elmer! We'll definitely be back...I need a new car in 2015. See AutoNation Honda again soon!Autonation Honda - Excellent Experience
by Buhrmaster on 08/26/2014We just purchased a new CR-V from Autonation Honda. Phillip S was our sales rep and handled us quickly and professionally. They were courteous friendly, and not too pushy. We couldn't be satisfied more, highly recommend. - Michael and WendyUnbelievable deal on 2014 Accord
by Shecky64 on 08/09/2014Thanks to Jay J for all of his help!!! We popped into Auto Nation Honda in Chandler last weekend and we were helped by Jay J. Jay was awesome. He was super helpful, knowledgeable and just a really nice guy. If there is such a thing as… zero-pressure car shopping...Auto Nation Honda achieves that. We had been looking at the Fusions, Sonatas and Optimas, but in the end...the Accord beat them all. Better standard features, better drive, and ultimately a better price (a good $1k to $1.5k less than the lowest price I was quoted from the Ford, Hyundai and Kia dealers for their comparably equipped cars). I love the way Auto Nation Honda prices their cars (simple and clear) with no confusing add-ons. The free Starbucks coffee, free snacks, free WiFi and multiple TV lounges in their showroom are nice also. Everyone at the dealership was nice and I'm totally happy with my purchase and car shopping experience.HONEST dealership
by AdvoBob on 08/05/2014Had a great experience working with Jay, Ivan, and Eric. They made me a great offer that was better than the other 4 Honda dealers in town (trust me, I checked them all!). They were quick to respond and stood by the offer. No extras, no "by… the ways", and no mistakes with anything! This is my 3rd vehicle I have gotten from them and they have always been the best all around!Hello and thanks a bunch for this honest review. We're gratified to know that our team was able to work with you and meet all your expectations. We appreciate your loyalty and thank you for your return business. Happy motoring!
Good experience and I will refer my colleagues there
by ryandbm on 08/01/2014Phillip S helped me on the quote. He and his manager Ivan are very patient to answer my questions. They are willing to match others' quote and give you the lowest price. This dealer does not force you to buy packages. So you can add on… whatever you like or add nothing. It is a very positive experience. I will refer my colleagues to this dealer.Thanks a million for this rave review-- saying you would recommend us is the ultimate compliment. So glad to know that our team gave you great service and we hope to see you again in the future!
Service
by had4 on 07/21/2014Alex M is always very professional and knowledgeable. I went in for an oil change and issues with the remote starter. All the work was completed in time quoted. I love that my car comes out washed....bonus :). Thank you Alex!Great car, great dealership.
by quiznoserf on 06/24/2014I recently purchased a 2011 Honda Accord from AutoNation Chandler and had a great experience. Brad A, my sales agent, was courteous and listened carefully to what I wanted. The car I wanted was recently returned to the dealership from a… lease and was not ready to test drive when I inquired about it. Brad made sure that it was ready the next morning for my appointment. Overall, I felt I was treated fairly and with honesty.2014 Accord
by GallegosD on 06/25/2014I bought a 2014 Accord Touring from AutoNation Honda. Do yourself a favor a give Walter N a try when looking for a new Honda. He was great to work with and made everything real easy.Odyssey
by VinDi on 06/22/2014Our salesperson , Gregg, was easy to work with, very professional and extremely knowledgeable. This is the second car we have purchased from him.Thanks for your feedback! We take our reviews seriously and are delighted to hear about your visit with Gregg. It is our goal to provide a positive customer experience, and we're happy that your visit with us was an overall pleasant one. If there is anything else we can do for you, please give us a call. Safe (and fun) driving!
Excellent Service from Joe Heglin, Shane Wolfe, and Greg Gabbin
by heynow1912 on 06/19/2014We had a horrible experience at Showcase Honda. I called Greg G who I had received a quote via USAA/True Car. I explained the situation, and he set us up with salesman Joe H. We told them the price that Showcase had at first agreed to sell… us the car and then raised by $500 claiming a miscommunication. They sold us the car for the price we had agreed upon with Showcase. We had an issue with the car but Joe and Shane worked really hard to solve it for us. Joe is laid back, honest, and sincere without sounding like a phony car salesman. Shane is one of the sales manager and he checked on us through the deal and was hands on during the problem I highly recommend buying from them.Go to Laurence!
by kdc213 on 08/16/2010We bought a 2010 CRV from Laurence Bautista yesterday and our experience was wonderful! We had come into San Tan Honda feeling shaken and upset from a horrible experience at another local Honda dealership where we felt pressured and… bullied. We felt none of this at San Tan. Everything that was an option on our vehicle was explained as just that, an OPTION! We felt like we understood the process well and Laurence also got more on our trade in for us than any other dealer. We will definitely buy the rest of our cars from Laurence and will recommend any friend to him!Congratulations on your purchase and thank you for allowing me to help you with your vehicle needs. If there is anything that I could do for you in the future, or if you just want to chat, you could NOW find me @ Subaru next door.
Good service
by devils41 on 01/11/2010Great friendly and did everything right then and there. Great service and follow up. Glad I went to this dealership.Continued Problems
by g2434 on 01/06/2010The brakes on my wife's Honda Accord started squeaking so she made an appointment and took the car to San Tan Honda. They "fixed" the problem for a couple hundred dollars. A week later we took a trip out of town in her vehicle and the… brakes were making a bad grinding/crunching noise and it did not stop the vehicle smoothly. She took it back in and they told her the problem was with the rear brakes. She explained to them that they had just fixed the brakes. They told her that they fixed the front brakes but not the rear brakes. This time she paid them a couple hundred dollars to fix the rear brakes. Within a few months she had to take it back because the brakes were making a horrible grinding noise and the car was still stopping very roughly. This time they said there was no problem with the brakes, but they would change the pads. She told them they had just fixed them and said they didn't change the pads on the previous two service calls. They said it would cost a couple hundred dollars, but they would discount it down to below two hundred. She explained the problem was a continuing problem and she had already paid them, they responded that the reason they had not fixed it before is because she had requested that they not change the pads. She explained to them that she doesn't even know what a brake pad is and she brought here car to have them fix the problem what ever it was. She finally told them she was going to take her car somewhere else. They charged here for the evaluation and she left. To say the least the quality of service received was incredibly poor.Laurence Batista provided my best car purchase experience ever!
by lavalady on 08/11/2009I had test driven both the Honda Fit and the Honda Insight at a Tucson dealership and decided on the Insight. Unfortunately, the sales person and sales manager in Tucson played all of the usual games. They wouldn't come down on the price… (because they "weren't making any money", "the Insight sells almost as soon as they receive them in", a lady was coming back in two hours to buy it if we didn't, another guy was waiting to test drive it, they didn't know when they would be getting another one, etc.). So I checked online and found out that the SanTan dealership in Chandler had several in stock. I called Laurence Batista, and he quoted me an Out the Door price that was $1,200 less than the price in Tucson. We drove up yesterday and picked up our new Insight. Throughout the process, Laurence was friendly, professional, and down-to-earth. We didn't have to play any games with him or a sales manager, and the price he quoted me over the phone was the price we paid. After signing the paperwork, the finance person showed us a video of available upgrades (extended warranty, LoJack, etc.), but he did not attempt to pressure us in any way. After the sale, Laurence took the time to go through all of the features of the car in detail, right down to how to set the radio stations and temperature control, gave us tips on how to drive it to maximize our gas mileage, etc. This was by far my best car purchase experience ever, and it was well worth the drive from Tucson to Chandler.Congratulations on your purchase and thank you for allowing me to help you with your vehicle needs. If there is anything that I could do for you in the future, or if you just want to chat, you could NOW find me @ Subaru next door.
Watch out for the Sales Manager
by bbake1 on 08/05/2009Bought a used car at SANTAN HONDA from salesperson Dennis Berger. Seemed to take forever to get the paperwork moving. All was going well until delivery when we received only one key. We were told that was all there was. No happy we went to… service after exchanging words with our inept salesperson and found out that a new key and remote would be $248. We went back in to see the Sales Manager who approached us without a word or introduction and stood there. We finally spoke up and asked what he was going to do for us. The Sales Manager took an aggressive posture towards us and stated that SANTAN HONDA would do nothing, we took delivery and he pointed us towards service. Be sure to get EVERYTHING in writing and do not overlooked the details. These guys will take you any way they can. AVOID IF POSSIBLE. We have had great service from [another dealership], just wished they had the car we wanted at the time.Exceptionally pleasant buyer experience
by azodyssey on 07/28/2009We first contacted the dealer by email using Edmunds. SanTan Honda replied within a few hours with detailed information regarding the price of the vehicle we were interested. From the receipt of the email to closing the deal 48 hours later,… I can say the experience was strongly oriented to a positive customer experience. The sales representative that helped us impressed me immediately with his detailed knowledge of the vehicle, right down to it's origin of manufacture based on the first digit of the VIN. His demeanor was very pleasant with no sales pressure whatsoever. He was open, informative, and completely frank. He shared priciing information right from the computer screen and explained the various details around the pricing structure. He took notice of our particular needs (e.g. 3 young children) and then explained the pros -and- cons of the various vehicle options relative to our needs. He compared the Cash for Clunkers option to a traditional trade-in for our trade-in vehicle and presented the comparison in a simple but detailed manner, right down to the difference in taxes and of course the bottom-line. The finance guy was no-pressure as well. We didn't have to fend off aggressive attempts to sell us over-priced add-ons. The options were explained side-by-side in detail with pricing shown in black and white. Our questions were answered fully, frankly, and with our locale in mind. Options that didn't make sense for our specific situation (e.g. GAP insurance) were not even presented. By the time we completed the purchase and the vehicle orientation, I felt like we'd not only acquired a new quality car, but a trusted relationship with the dealer. That is not an easy feat to accomplish let alone in a few hours time. It speaks greatly to the service we were provided and we received that service even with the agressively competitive price we paid for the vehicle. As we were wrapping up the transaction, I commented to the sales rep on how well he knew the vehicle compared to many other sales people I'd spoken with. He indicated simply that he cares, and it's about building relationships as much as selling a vehicle. It may sound like a canned advertisement, but after the experience we just had, I believe every word of it.Laurence is the man!
by utahman1995 on 05/08/2009I came to this dealership late last summer and encountered a very pushy salesman who turned me off of buying a car altogether. I came back a few days ago after doing some research on the internet and met Laurence Bautista, who was the… exact opposite of the first salesman I met with. Laurence was extremely helpful and not pushy at all, even when I said I wanted to go home and think about it before signing. We ended up buying a Certified Used 2008 CR-V that was originally advertised for sale at a Tucson dealership for $3,000 less. When we showed Laurence the information from the Tucson dealer's website, he agreed to honor the Tucson price. He also went out his way to track down and pay out of his own pocket a missing part for us. Unfortunately, the finance department was not nearly as impressive, and I was offered next to nothing on my trade-in, which I ended up selling for much more to someone else. But you can't go wrong with Laurence. We will definitely look to buy from him again.Congratulations on your purchase and thank you for allowing me to help you with your vehicle needs. If there is anything that I could do for you in the future, or if you just want to chat, you could NOW find me @ Subaru next door.
Shady experience at San Tan
by 007si on 04/21/2009I bought an 05 certified Honda Civic with them last fall. The facility is nice, and I didn't feel pressured until I got inside. I decided to go for it, since the payments were in the range I was looking for. I filled out the paperwork… and took it home. About a week or so later, they called my wife and I and said they filled out the paperwork incorrectly, and we needed to sign it again. Only, months later, we discovered that the paperwork had changed and they upped our interest rate to 8.9%!! They failed to mention that little detail, and only months later did we realize the mistake. Had I found out back then, I would have given them the car back. I had not agreed to the 8.9% initially, nor would I ever! I have a 700+ credit score, and credit unions are giving out rates as low as 4.9%. All in all, it was a learning experience for my wife and I. They were good at what they did (leaving out truths) and they got us. However, they won't see me there ever again, not even for service. Simply put, I will not trust them, and customers should be careful when re-signing paperwork.First Rate Experience at San Tan Honda
by greyhawk1 on 04/14/2009It was a pleasure to work with Laurence Bautista, the Costco sales contact person at San Tan Honda. My first impression of him via the phone was positive and that impression stayed with me throughout the sales process. On our first visit to… the showroom, we were interested in test driving one of the Honda makes. My wife and I went for a test drive with Laurence and we were impressed with the knowledge that Laurence had about the car and his professionalism. We did not purchase a car that day. We returned to the dealership on another day and told Laurence we were not certain that the vehicle we tested, although a good one, was the right car for us. Laurence encouraged us to return to dealership when the new Insight would arrive and we told him we would do so. Laurence contacted us when the Insight arrived and we returned to the dealership to test drive it. It was an impressive vehicle but when we returned to the dealership to discuss the car further I made an inquiry about the Civic Hybrid. Laurence encouraged us to try that as well by telling us it is good to do back to back comparisons. I told him that we already had taken up too much of his time and he said not at all. We test drove the Civic Hybrid and were very impressed with it and purchased it that day. Throughout the process Laurence was professional, knowledgeable and patient while not applying any pressure at all. When we negotiated the price Laurence was very helpful and brought in Ladd to help arrive at what we all felt was a fair price. Ladd, like Laurence, was professional and amicable. Both gentlemen are a credit to San Tan Honda. If you are interested in purchasing a Honda, then I recommend you give Laurence the opportunity to sell one to you. You will find him to be first rate.Congratulations on your purchase and thank you for allowing me to help you with your vehicle needs. If there is anything that I could do for you in the future, or if you just want to chat, you could NOW find me @ Subaru next door.
Best experience we've had!
by Hotrodder00 on 01/11/2009Laurence Bautista contacted me after I mentioned to my salesman at Acura that I was leaning more towards an Accord, but didn't have the best experience when we bought my wife's Ridgeline at Showcase less than a year ago. Dan Beaudette… (very awesome guy at Acura of Tempe!) had Laurence contact me to see what I was looking for. Less than an hour later, we were at the dealership ready to pick out our new Accord! I was very surprised. I wanted an EX-L V6 w/nav that didn't have window tint (which is 'standard' at most dealerships in the valley). He had one for me! We went to the lot and looked at it, since I had already driven the vehicle, we were ready to pick out accessories and take it home. Laurence is probably the most knowledgeable salesman I have met, and it's not just accords, he knew everything about every honda vehicle! We had multiple salesman stop in to ask him a quick question about a specific feature - which I didn't mind, it actually gave me peace of mind! Once the paperwork was filled out, we were taken to finance. Alex Gonzales took care of us there . . . .for the most part. He tried VERY hard to push extended warranty, lojack, some other 'safety' feature, simoniz package, tire and package warranty, etc, etc, etc......I've owned 4 Hondas already . . . a 90 Accord with 97,000miles on it, a Civic with 186,000miles on it and another civic I sold to my sister with 45,000 miles on it, and the new ridgeline......I've NEVER taken a honda in for an issue other than maintenance. He didn't seem to understand that, or the fact that now that I'm out of college, I don't hang on to cars for more than 2 to 3 years. He was very organized, however and other than that, it was an easy process. Overall, this was the best experience we've ever had buying a car, and we got the best deal, by far. Just so you know, we passed 6 Honda dealerships to travel across the valley to get to San Tan Honda, and I'd do it again in a heartbeat! Thank you, San Tan Honda!Congratulations on your purchase and thank you for allowing me to help you with your vehicle needs. If there is anything that I could do for you in the future, or if you just want to chat, you could NOW find me @ Subaru next door.
Great experiance at SanTan Honda
by bruha00 on 01/04/2009We purchased an 08' Honda CRV from SanTan Honda on 1/3/09. No buyers remorse the next morning. Laurence Bautista and the staff at SanTan were great and made the vehicle buying experience simple and straight forward. No high pressure sales… tactics or pushing you to purchase stuff you don't want or need. I would recommend this dealership to anyone. Laurence is an asset to the dealership and I would recommend him to anyone. H. SandersonCongratulations on your purchase and thank you for allowing me to help you with your vehicle needs. If there is anything that I could do for you in the future, or if you just want to chat, you could NOW find me @ Subaru next door.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Thanks so much for your positive feedback-- we really appreciate it! We're thrilled that Jay provided you with top notch service-- and we'll pass along your endorsement. We hope you are enjoying your Accord and please stop by for a cup of coffee any time!
by autonation on 08/21/2014