Customer Reviews of AutoNation Honda Chandler
Review type:
Very thankful
Very thankful
by Sumiko on 06/21/2025Wonderful experience so happy with my car. Thank you for helping meWe had an extremely frustrating and disappointing experience with AutoNation Honda in Chandler, AZ. On June 23, we test drove a 2017 Ford Explorer and identified several issues that needed to be addressed before we would consider placing a deposit. When we returned on June 24, we were told the vehicle was undergoing service for a faulty seat belt and other problems, making it unsellable at that time. We made it clear we wanted to be notified once the necessary repairs were complete. On June 26, a manager called to thank us for our patience and assured us we would be contacted as soon as the vehicle was sellable, stating they were still waiting on parts. That was the last communication we received. Then, on Sunday, June 29, we were shocked to receive a notification from CarGurus that the vehicle had been sold—without any prior notification from our salesperson (Victor) or the manager. When we called on Monday, June 30 to find out what happened, we were told the vehicle was sold on Saturday, June 28. This dealership clearly lied to us and wasted our time. We were led to believe the car was being held until repairs were completed, only to find out it was sold out from under us with no courtesy call or update. It’s incredibly unprofessional and feels deliberately deceptive. We will never do business with AutoNation Honda in Chandler again and strongly caution others to think twice before trusting this dealership or its sales team. Their practices are shady, and they clearly have no regard for integrity or customer service.
Amazingly tolerable experience.
by Mr Scott B on 06/18/2025We visited the AutoNation USA lot, which was recently opened in Chandler Arizona. I had researched the vehicle, took the test drive and proceeded to make the purchase. Each phase of the process was painless and un pressured.Quick and Easy
by CP on 06/13/2025I want to give a shout out to Paul and his team for helping me and my family find our first family car! It was a great easy process! Thanks again!Our Cowboy agent
by Ayelet shvartz on 06/07/2025Very nice people, helpful and not pushy. Very patient with me and my husband. For me our rep made the difference. He knew how to connect to us and to give us a good experience. Also when decided after a day to come and make the deal, all… staff was helpful and did all the papers in a short time. Thank you all!!!Bri was a great sales rep!
by Will on 06/08/2025Bri was efficient and helped me find a car fast without waiting hours like other dealerships I will definitely be coming back!Thank you Hunter, Jeff & AutoNation!
by Lee on 05/30/2025Hunter was great to work with! He made the process very easy for me, no haggle or stress, and I will look to work with Hunter and autonation for my future car purchases and sales too. Your finance manager, Jeff, was also great to work with.Good times! Great car! Great people!
by Tuesday Brauer on 05/21/2025I would like to thank Brianna for putting up with me she was great! Austin the sales manager got everything done that I'd asked for and I love my car! Jeff the the Finance manager was described by my husband and Mother as "the most… wholesome man they'd ever met" I thank the whole team for making this happen! 10 stars x 10 more!Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thank you Hunter!!! 10/10
by Austyns Honda on 05/18/2025Hunter Cox was my sales guy and he is the best at what he does. And the rest of the staff are genuinely good people. Friendly environment, they really want help ypu buy your vehicle as fast as possible while keeping you informed of the… whole process. Also there’s a nice coffee machine.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
New CRV
by VKTucson on 05/14/2025All the service people were helpful and did their best to get me the best car for me with little hassle.Hello, we're happy to hear you had such a positive experience with our team! If you ever need help, just give us a call. Happy motoring!
Recall Part
by cdoyleaz on 05/07/2025Honda did an excellent job on my recall part. It was done in a timely matter.Hello, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
Best car place is the west, maybe in the world!!!
by BamaPrissy on 05/04/2025I truly loved my experience there! Everyone was so nice and helpful. Buying a car makes me very nervous and their real interaction with us put me at ease. If you need a car this is the place you should go.Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
They are [non-permissible content removed]
by Aaron W on 05/01/2025On Monday, August 11, 2025, around 11:00 AM, I came in for a scheduled oil change appointment for the 50 dollar coupon. During my visit, Alberto persistently tried to upsell additional services such as fluid replacements and a tire… rotation, despite me clearly explaining multiple times that these had already been recently completed—even if it wasn’t reflected in their system. His approach came across as very condescending and dismissive. I ended up waiting nearly three hours for my car to be serviced. During that time, I was informed that my car battery was dead and needed replacement. I immediately raised concerns, explaining that my battery was less than a year old. Despite this, Alberto insisted that the battery was bad, attributing it to Arizona weather. I pointed out that my vehicle is kept in a climate-controlled parking garage and the battery hadn't even been through a summer yet, but my concerns were brushed aside. When I got back into my car, I turned it off and on several times and noticed that the dashboard would not even turn on when I inserted the key in the ignition. I called AAA and waited for an hour in the parking lot. Before AAA even arrived, I tested the car again—and it started without any issues. Once AAA tested the battery, they confirmed it was in perfect condition. It is clear to me that either the battery was intentionally drained or mishandled in an attempt to upsell me a replacement I did not need. I was even shown a diagram falsely indicating my battery had failed. This experience reflects extremely poor business practices, and as a result, I will not be returning. I am also considering taking legal action based on this incident.Routine maintenance
by 2018 Pilot on 04/25/2025Efficient and thoroughHello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Best carsalesmen ever!!
by Kings on 04/21/2025Paul and Jason gave us superior service helping to make our purchase super easy!!Hello, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Experience!
by Sean H. on 04/25/2025Great Experience! I can't stand the whole process of buying car in general, but these guys made it super easy. Thanks!Hi Sean, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Pilot service
by Grueder on 04/23/2025Kyle are service writer did an excellent job as he always does. We were kept informed thru the whole process.We are pleased to hear you had such a positive experience with us, Grueder! Don't hesitate to call us if you ever need anything. Be safe on the road!
Best experience ever!
by Lauren.singe on 04/23/2025Lisa handled some longggg overdue maintenance on two vehicles. I am NOT a car person and this was all new for me to handle myself and she was amazing. She explained everything in detail and gave me options. Love love love her!Hi Lauren, it is great to read such wonderful comments about your recent experience with us! Drive safe, and we'll see you on the road.
Service saved the sale
by Hatch Mom on 04/21/2025After a disappointing interaction with another sales person that sold the first car we were there to see as we arrived for a scheduled test drive, Clayton went above and beyond to help us get the car we were looking for. He found a newer… model at the same price 13 miles away. He picked up the car and met us again for a yest drive. He went out of his way to keep the time we were waiting as brief and productive as possible. I have total confidence in the entire transaction today. I am thrilled with my purchase. A huge thank you!Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mr Robert J. Henrique
by Cactusbob on 04/17/2025Had 4 new Tires put on my 2006 Honda Pilot EX-L. They gave me an estimate of work they said needs to be done. I found it to be extremely high and I have no way of knowing if this work actually has to be done or if the estimate is being… inflated. Some of the discription of the work is vague of the parts to be used. This is not the first time I have had a problem with inflated prices.Hi, thank you for reaching out to us. Your opinion plays an integral part in our customer service. If you are willing, please call our General Manager at (480) 505-5186 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Little highlighter thing
by Ashley J on 04/12/2025From the sales manager, sales associate, and finance guy I had the best experience. They are amazing and I would recommend them to anyone!Hi Ashley, we are very happy we could provide you with a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
CR-V Routine Service
by Smurthy on 04/09/2025The service manager was cordial and explained to me needed 30,000 miles serviceHi, thank you for taking the time to share your feedback with us. We hope you have a great day!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We had an extremely frustrating and disappointing experience with AutoNation Honda in Chandler, AZ. On June 23, we test drove a 2017 Ford Explorer and identified several issues that needed to be addressed before we would consider placing a deposit. When we returned on June 24, we were told the vehicle was undergoing service for a faulty seat belt and other problems, making it unsellable at that time. We made it clear we wanted to be notified once the necessary repairs were complete. On June 26, a manager called to thank us for our patience and assured us we would be contacted as soon as the vehicle was sellable, stating they were still waiting on parts. That was the last communication we received. Then, on Sunday, June 29, we were shocked to receive a notification from CarGurus that the vehicle had been sold—without any prior notification from our salesperson (Victor) or the manager. When we called on Monday, June 30 to find out what happened, we were told the vehicle was sold on Saturday, June 28. This dealership clearly lied to us and wasted our time. We were led to believe the car was being held until repairs were completed, only to find out it was sold out from under us with no courtesy call or update. It’s incredibly unprofessional and feels deliberately deceptive. We will never do business with AutoNation Honda in Chandler again and strongly caution others to think twice before trusting this dealership or its sales team. Their practices are shady, and they clearly have no regard for integrity or customer service.
by Michelle P on 06/30/2025