AutoNation Honda Chandler

We first contacted the dealer by email using Edmunds. SanTan Honda replied within a few hours with detailed information regarding the price of the vehicle we were interested. From the receipt of the email to closing the deal 48 hours later, I can say the experience was strongly oriented to a positive customer experience. The sales representative that helped us impressed me immediately with his detailed knowledge of the vehicle, right down to it's origin of manufacture based on the first digit of the VIN. His demeanor was very pleasant with no sales pressure whatsoever. He was open, informative, and completely frank. He shared priciing information right from the computer screen and explained the various details around the pricing structure. He took notice of our particular needs (e.g. 3 young children) and then explained the pros -and- cons of the various vehicle options relative to our needs. He compared the Cash for Clunkers option to a traditional trade-in for our trade-in vehicle and presented the comparison in a simple but detailed manner, right down to the difference in taxes and of course the bottom-line. The finance guy was no-pressure as well. We didn't have to fend off aggressive attempts to sell us over-priced add-ons. The options were explained side-by-side in detail with pricing shown in black and white. Our questions were answered fully, frankly, and with our locale in mind. Options that didn't make sense for our specific situation (e.g. GAP insurance) were not even presented. By the time we completed the purchase and the vehicle orientation, I felt like we'd not only acquired a new quality car, but a trusted relationship with the dealer. That is not an easy feat to accomplish let alone in a few hours time. It speaks greatly to the service we were provided and we received that service even with the agressively competitive price we paid for the vehicle. As we were wrapping up the transaction, I commented to the sales rep on how well he knew the vehicle compared to many other sales people I'd spoken with. He indicated simply that he cares, and it's about building relationships as much as selling a vehicle. It may sound like a canned advertisement, but after the experience we just had, I believe every word of it.