AutoNation Toyota Spokane Valley
Customer Reviews of AutoNation Toyota Spokane Valley
Review type:
Confusing Layout
by Tom Bender on 04/21/2025I went there (AutoNation Toyota) just to get an additional copy of my key made. It was my first time going there as I purchased my 2023 Corolla used a little over a year ago, from a non-Toyota dealership, and I have not yet needed to take… it in for service. The first thing I noticed was that the service area was organized like the entrance to a courthouse building, complete with what looked like a security detector system. Tim, my advisor, however, was very helpful and friendly. I wandered around the rest of the dealership while I waited for my new key to be programmed, etc. It was hard to figure out what was what. The sales area was small and very casual looking. Maybe that was by design. No one approached me. Maybe that was by design also, I don't know. I got what I came for, but I can't recommend this dealership as a place to go to purchase a car.My first car purchase
by Aaron D. on 11/13/2024Incredible customer service! A 10/10 experience for me. I could not believe the lengths they want to unsure that I could by my first car. They treated me like family. I will never forget the first time I bought a car because of AutoNation… Toyota Spokane Valley.Hi, we are pleased to hear you had such a positive experience with us, Aaron! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by 4runner on 12/08/2023Autonation Toyota has one of them best service teams I've ever had the pleasure of dealing with. They are always courteous. They explain everything they are doing and are quick.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
20k mile check
by Toyota 22 on 12/07/2023Service advisor was courteous and pleasant. Service was completed and paperwork of what was complete.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Oil change and tires
by Screenn on 11/25/2023Great service. Provided me with a rental when tires were needed to be put on my car and they were unable to perform the same day do to lateness in the day. I was able go to work the next day without interruption, which was much appreciated.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Parts Department
by TinTopwins on 11/17/2023I love this Toyota Dealer in Spokane, WA. This group has always taken care of me comes to ordering parts. Always on time when they say it will be in, and they make it easy to pick up or have delivered. Awesome work folks!!Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
service review
by Gregory on 11/15/2023The last two times I have been in this service shop it has been the worst experience. First I took my car in to do its 10,000 mile care and they told me it was only going to be about an hour and it took over 3. This time I called ahead to… let them know I was going to drop it off early and to see if I could get a ride back from the shuttle they told me on the phone he would be waiting so I got there 10 min after I called and the rep told me I had to wait 30 min to get a ride back after waiting the 30 min the driver of the shuttle came over and got me to take me back to work then as we got to the shuttle he said never mind I have to go get someone else so your gonna have to wait. when I came back later in the day to get my car the rep asked what time would work best for me to bring my car in again because I was 5 hours early and my car didn't need to be there that long. I don't have a problem with buying the car there but your service team (not the mechanics) has to be one the the worst out there on how they treat people.Hi Gregory, we are deeply disappointed by your experience at AutoNation Toyota Spokane Valley. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (509) 850-9359. We hope to hear from you.
Always quality work at a fair price
by Laura900 on 10/21/2023I have a Prius with almost 90k miles that I purchased certified used at 30k. I only service my vehicle at Autonation Toyota Spokane Valley because I trust their work and usually have discount coupons to keep it affordable.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Owner
by Doug Sa on 09/29/2023I brought my 2022 Tacoma in for a free oil change and they were not going to honor my coupon because my truck was not due for an oil change. This is my third and LAST time servicing at your dealership. They are not friendly there. I felt… like I was doing something wrong in fact the service adviser said this was a “waste of Resources”. I will be going to Parker Toyota where I have serviced my 2018 Sienna with NO issues for 5 years. Very disappointed.Hi Doug, we regret your experience with us here but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (509) 850-9359 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Get a second opinion from Findley Toyota
by mariam flock on 09/27/2023My visit was for a second opinion look. Jamie Burns was my front room technician and she was awesome! She took her time reviewing the previous service sheet with me, and told me how Karl Cereghino was going to look and my cars engine and… ensure if the potential failures were an issue. He found that they were not the looming expense that I was told and downgraded and prioritized the list of upcoming maintenance. They have my future business for sure!Hi Mariam, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
2012 Thundra
by Chris Perez on 09/26/2023Had a problem with the truck service on the Tundra I bought. Took it in and Jamie Burns did a great job on correcting the problem. Also making sure everything was good on the truck.Hi Chris, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
2010 PRIUS
by POOR SERVICE on 09/25/2023Left dust from cabin filter on dash, wipers were not installed correctly.Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (509) 850-9359 -- we hope to hear from you soon.
Changed A Negative To A Positive!!
by Wanda J. on 09/21/2023The previous service I received my car was returned in unsatisfactory condition. There was mud and scrapes on the threshold of my car. I was late for a meeting and could not address at the time and addressed it in my review. On my recent… service I showed Jamie the pictures I took and she reassured me my car would be in good hands. She made a special note on my account to ensure I received my car back in the same condition I dropped it off in. When she called me to let me know my car was ready to be picked up, she mentioned she personally inspected my car. I appreciate her taking my concern seriously and going above and beyond to personally take care of me!Hi Wanda, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Service
by Ckfraser on 09/18/2023The service writer was polite and never tried to push me into doing services I did not want at the time.Hi, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
AutoNation Toyota Spokane Valley Service Department
by Docddeath on 09/18/2023The service on my Toyota 4 Runner was fast and efficient with all questions & concerns answered. Matt Keller is an asset to that department.Hi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Always a pleasant experience
by Traci LaRosa on 08/31/2023I’ve been taking my car here for about a year. They are always super helpful, explain what needs to be done and communicate while they have my car.Hi Traci, we had high expectations for ourselves, so it's gratifying to hear that you had a great experience with us. Don't hesitate to call us if you ever need anything. Stay safe on the road!
meh
by Emilyyy on 08/31/2023I arrived on time for my appointment but the shop was really busy. When I finally spoke to someone and mentioned a shuddering, they said I'd have to leave my car overnight as they didn't have time to look at it. They completed the oil… change but didn't add air to my front tires and they were at 28 psi when I left.Hello, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (509) 850-9359 -- we hope to hear from you soon.
Standard Prius Service
by Trevor Lang on 08/29/2023The team was professional and quickly got my car back to me. I never plan to take my car anywhere else for service.Hi Trevor, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Spokane Valley! Drive safe, and we'll see you on the road.
Service visit for Tundra
by Albert B on 08/09/2023Staff was courteous, professional and the facilities were very cleanHi Albert, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Toyota Spokane Valley! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
always great customer service
by SandySB on 08/03/2023I brought my Rav4 in for oil change. My 2 years of free servicing was up. Apparently I bought a maintenance oil change package that I had forgot about, but Dave Merkle, my service advisor already had checked on my account and surprised me… with the news that I didn't owe any money the day of service. What a nice surprise! Dave has always been transparent in his quotes, his plan of servicing my vehicle. Thanks!Hello, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Spokane Valley. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service review
by simplyroses on 07/30/2023Poor. My husband past away Feb, and I had to cancel my oil change service appt due to relicensing problems with the DOT. It had an expired handicap plate. The truck sat idle, in a shop building for 6 months. The truck had 88,000 miles when… we purchased it and had 96,000 when he passed away. I thought I was taking it in for the due oil change and ended up paying $1900 for fluids to be replaced ie brake and transmission, steering fluid etc. The service manger gave me a reprimand for canceling the due service and claimed I could have ruined the pickup. All I understood was I was bringing it in for an oil change. She claims when they put it on the rack , the fluids were all dirty and need immediate attention. Why was this not done before we purchased the vehicle? I was totally treated like a child. I will go back out for the next oil change as part of the sales agreement then will find another dealer.Hi, we appreciate you taking the time to respond. The staff at AutoNation Toyota Spokane Valley take our reviews very seriously. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (509) 850-9359 -- we hope to hear from you soon.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Tom, we appreciate you taking the time to respond. The staff at AutoNation Toyota Spokane Valley take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (509) 850-9359 to discuss what we can do to help.
by Kerry Valdez on 04/23/2025