AutoNation Toyota Spokane Valley
Dealership Service Review
The last two times I have been in this service shop it has been the worst experience. First I took my car in to do its 10,000 mile care and they told me it was only going to be about an hour and it took over 3. This time I called ahead to let them know I was going to drop it off early and to see if I could get a ride back from the shuttle they told me on the phone he would be waiting so I got there 10 min after I called and the rep told me I had to wait 30 min to get a ride back after waiting the 30 min the driver of the shuttle came over and got me to take me back to work then as we got to the shuttle he said never mind I have to go get someone else so your gonna have to wait. when I came back later in the day to get my car the rep asked what time would work best for me to bring my car in again because I was 5 hours early and my car didn't need to be there that long. I don't have a problem with buying the car there but your service team (not the mechanics) has to be one the the worst out there on how they treat people.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes