AutoNation Toyota Spokane Valley
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Owner
Written byon 09/29/2023
I brought my 2022 Tacoma in for a free oil change and they were not going to honor my coupon because my truck was not due for an oil change. This is my third and LAST time servicing at your dealership. They are not friendly there. I felt like I was doing something wrong in fact the service adviser said this was a “waste of Resources”. I will be going to Parker Toyota where I have serviced my 2018 Sienna with NO issues for 5 years. Very disappointed.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Seth Simpson on 10/01/2023
Dealer Response
Hi Doug, we regret your experience with us here but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (509) 850-9359 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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